Merchants' reasons against e-wallet payments SEA 2019

Published by S. Ganbold, Mar 29, 2021
In a survey conducted in 2019 throughout Southeast Asia, 58 percent of the surveyed merchants stated that they did not accept e-wallet payments as they did not understand the payment process. Comparatively, for the same survey 30 percent of the surveyed merchants stated that they did not accept e-wallet payments as they had poor or slow internet connectivity at their shop.

Leading reasons among merchants for not accepting e-wallet payments in Southeast Asia 2019

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Source

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Release date

May 2020

Region

Asia

Survey time period

2019

Number of respondents

1,350 respondents

Supplementary notes

Original survey statement: "Percentage of Southeast Asian merchant respondents who cite a reason as the most important in not accepting payment through e-wallets."

Survey was conducted in Indonesia, Malaysia, Singapore, Thailand, and Vietnam.

Source did not provide a more detailed methodology.

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