Artificial intelligence (AI) impact on cybersecurity for CX in the U.S. 2019

Published by
Valentina Dencheva,
Aug 24, 2023
In a survey on customer experience (CX) among businesses conducted in the United States in 2019, participants were asked how artificial intelligence (AI) in CX would impact cybersecurity. The main impact, indicated by 53 percent of respondents, is improved analytics, followed by reduced need for human involvement in process and tasks.

How will customer experience (CX) provided via artificial intelligence (AI) and robotics impact cybersecurity?

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Release date

March 2020

Region

United States

Survey time period

mid-July to mid-November, 2019

Method of interview

Questionnaire

Supplementary notes

The source add the following information: "The findings of the 2020 Report are comprised of responses from 1,019 participants drawn from 79 countries and balance across the Americas, Asia Pacific, Australia and New Zealand, Middle East and Africa, and Europe. The sample spans 14 industry sectors."
The source does not specify the number of respondents for each country.

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