The Customer Experience Index aims to facilitate the differentiation of companies achieving similar results and to identify real quality leaders on a scale from 0 to 1000. Companies from the analyzed industries in Poland achieved results in the range of 600-800 points concerning such features as availability and selection of products, ease of placing an order, satisfaction with the purchase, and willingness to recommend the shop to friends. In 2023, the experience quality leader was Bonito, followed by Allegro, and TaniaKsiążka.
Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2023
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Other statistics that may interest you Omnichannel retail in Poland
Overview
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- Premium Statistic Share of people buying online in the CEE region 2022
- Premium Statistic Average online spend in CEE 2021-2023, by country
- Premium Statistic E-commerce market value in CEE 2023, by country
- Premium Statistic Share of people buying online in Poland 2018-2023
- Premium Statistic Multi-channel shopping in Poland 2018-2021, by categories
- Premium Statistic Most popular product categories researched online bought offline in Poland 2021-2023
- Premium Statistic Most popular product categories researched offline bought online in Poland 2021-2023
- Premium Statistic Most preferable places to purchase in Poland 2022, by online customer type
Purchasing decisions
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- Premium Statistic Consumers placing an order in a shop if the product is not available Poland 2019-2021
- Premium Statistic Share of consumers who research online but purchase offline in Poland 2015-2023
- Premium Statistic Consumers who made purchases thanks to social media ad prompts in Poland 2020-2022
- Premium Statistic Factors influencing online shopping in Poland 2021-2022
- Premium Statistic Factors that influenced the choice of shopping destination in Poland 2022
- Premium Statistic Place of last made purchase in Poland 2019-2022
- Premium Statistic Place of last made purchase in Poland 2022, by category
- Premium Statistic Moment of purchasing decision in Poland 2020-2022
Purchasing process
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- Premium Statistic Internet in purchasing process for offline shoppers in Poland 2019-2022
- Premium Statistic Purchase process in Poland 2020-2022
- Premium Statistic Purchase process in Poland 2022, by buyers type
- Premium Statistic Purchase process in Poland 2022, by category
- Premium Statistic Completed stages of the purchasing process in Poland 2022, by buyer type
- Premium Statistic Use of modern sources of information in purchase process Poland 2020-2021
- Premium Statistic Frequency of ordering goods or services online in Poland 2021
- Premium Statistic Types of payment methods during online shopping in Poland 2021
Omnichannel in apparel retail
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- Premium Statistic Market shares of clothing and shoe shops in Poland 2023, by channel
- Premium Statistic Ways to buy apparel and shoes offline and online in Poland 2023, by brand and channel
- Premium Statistic Important factors when buying clothes and footwear in offline in Poland 2020-2023
- Premium Statistic Important factors when buying clothes and footwear online in Poland 2020-2023
- Premium Statistic ROPO effect when purchasing apparel and footwear in Poland 2023
- Premium Statistic Reversed ROPO effect when purchasing apparel and footwear in Poland 2023
Omnichannel in cosmetics retail
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- Premium Statistic Online and in-store purchase shares of cosmetics in Poland 2023
- Premium Statistic Ways of purchasing cosmetics in Poland 2023
- Premium Statistic Important factors when buying cosmetics in brick-and-mortar stores in Poland 2023
- Premium Statistic Important factors when buying cosmetics online in Poland 2023
- Premium Statistic ROPO effect when purchasing cosmetics in Poland 2023
- Premium Statistic Reversed ROPO effect when purchasing cosmetics in Poland 2023
Omnichannel in household appliance retail
5
- Premium Statistic Electronics and household appliance sales in Poland 2023, by purchase channel
- Premium Statistic Crucial factors when buying electronics and household appliance online in Poland 2023
- Premium Statistic Purchasing electronics and household appliances in physical stores Poland 2023
- Premium Statistic ROPO effect when purchasing electronics or household appliances in Poland 2023
- Premium Statistic Reversed ROPO effect when purchasing electronics or household appliances Poland 2023
Omnichannel in home, garden and DIY retail
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- Premium Statistic Market shares of home, garden, and DIY shops in Poland 2023, by channel
- Premium Statistic Ways to buy home, garden, and DIY products offline and online in Poland 2023
- Premium Statistic Important factors when buying home, garden, DIY in physical store in Poland 2023
- Premium Statistic Important factors when buying home, garden, DIY in online in Poland 2023
- Premium Statistic ROPO effect when purchasing home, garden, DIY in Poland 2023
- Premium Statistic Reversed ROPO effect when purchasing home, garden, DIY in Poland 2023
Omnichannel in multimedia retail
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- Premium Statistic Popular shops with films, books and music in Poland 2023, by purchase channel
- Premium Statistic Ways to buy movies, books, music and multimedia offline and online in Poland 2023
- Premium Statistic Decisive factors when buying books and multimedia in stores in Poland 2023
- Premium Statistic Decisive factors when buying books and multimedia online in Poland 2023
- Premium Statistic ROPO effect when purchasing movies, books, music and multimedia in Poland 2023
- Premium Statistic Reversed ROPO effect when buying movies, books, music and multimedia in Poland 2023
Multi-device shopping
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- Premium Statistic Purchases made with mobile devices in Poland 2022-2023
- Premium Statistic Reason for which consumers bought with mobile devices Poland 2019-2022
- Premium Statistic Device usage in purchasing process in Poland 2022
- Premium Statistic Devices for surfing the Internet while seeking inspiration in Poland 2019-2022
- Premium Statistic Purchases made with mobile devices in Poland 2022, by category
- Premium Statistic Place of mobile device usage by consumers who buy online in Poland 2019-2021
- Premium Statistic Places of mobile devices usage by mobile shoppers in Poland 2019-2021
- Premium Statistic Reasons why consumers have not completed their mobile purchases in Poland 2021
Further related statistics
9
- John Lewis sales revenue in the United Kingdom (UK) 2009-2023
- Waitrose sales revenue in the United Kingdom (UK) 2009-2023
- John Lewis online sales growth in the United Kingdom (UK) 2011-2018
- John Lewis online sales in the United Kingdom (UK) 2011-2016
- India: leading e-commerce categories 2013, by sales
- Secondhand goods: Sales volume percentage change in Great Britain (UK) 2013-2023
- Leading online retailers in Southeast Asia 2020, by monthly visits
- Alcohol and tobacco sales volume percentage increase in Great Britain (UK) 2011-2019
- Unique visitors to most popular online retailers in India 2014
Further Content: You might find this interesting as well
Statistics
- John Lewis sales revenue in the United Kingdom (UK) 2009-2023
- Waitrose sales revenue in the United Kingdom (UK) 2009-2023
- John Lewis online sales growth in the United Kingdom (UK) 2011-2018
- John Lewis online sales in the United Kingdom (UK) 2011-2016
- India: leading e-commerce categories 2013, by sales
- Secondhand goods: Sales volume percentage change in Great Britain (UK) 2013-2023
- Leading online retailers in Southeast Asia 2020, by monthly visits
- Alcohol and tobacco sales volume percentage increase in Great Britain (UK) 2011-2019
- Unique visitors to most popular online retailers in India 2014
YourCX. (January 25, 2024). Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2023 [Graph]. In Statista. Retrieved June 18, 2024, from https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX. "Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2023." Chart. January 25, 2024. Statista. Accessed June 18, 2024. https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX. (2024). Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2023. Statista. Statista Inc.. Accessed: June 18, 2024. https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX. "Customer Experience Index Based on Purchasing Experience of Books, Music and Multimedia in Poland in 2023." Statista, Statista Inc., 25 Jan 2024, https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX, Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2023 Statista, https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/ (last visited June 18, 2024)
Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2023 [Graph], YourCX, January 25, 2024. [Online]. Available: https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/