Consumer satisfaction with OTT video services South Korea 2021, by service

Published by
Nina Jobst,
Jan 22, 2024
According to a survey conducted among over-the-top (OTT) video service users in South Korea in 2021 on how satisfied they were with different OTT services, Netflix reached a consumer satisfaction level of 3.69 out of five possible points. This was based on consumer's satisfaction with the overall service, and comparative satisfaction level to expectations.

Satisfaction with over-the-top (OTT) video service users in South Korea in 2021, by service

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Release date

June 2021

Region

South Korea

Survey time period

April 20 to 29, 2021

Number of respondents

1,800 respondents

Special properties

users of OTT online video services*

Method of interview

Online survey

Supplementary notes

*Users of Netflix, Tving, Watcha, U+ mobile, Seezn, Wavve.

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Online video market in South KoreaInternet usage in South KoreaGame industry in South Korea Smartphone usage in South KoreaSubscription video-on-demand (SVOD) in the Asia-Pacific region
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