Online shoppers' opinions on delivery and returns in the UK 2022
Consumers in the United Kingdom (UK) value convenience and speed when shopping online, with free delivery and returns being of the utmost importance. According to a 2022 survey, four out of five shoppers considered complimentary delivery and returns highly important when shopping over the internet. Over half of surveyed shoppers valued next-day delivery and preferred home pickup for returns. Same-day delivery and paperless returns were highly important for five in nine purchasers.