In a survey conducted in 2022 among Australian consumers, many of those surveyed said they had negative experiences when shopping for groceries online, with around 39 percent of respondents reporting receiving too many substituted items. Over a third of those surveyed also said they felt that delivery charges were too high, and 26 percent of respondents complained that food often did not arrive fresh.
Negative experiences when buying groceries online in Australia in 2022
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Other statistics that may interest you Online grocery shopping in Australia
Overview
5
- Basic Statistic Annual revenue of food retail Australia 2004-2023
- Premium Statistic Food and liquor retail turnover share Australia 2022, by retailing format
- Basic Statistic Annual revenue of supermarkets and grocery stores Australia 2014-2023
- Premium Statistic Grocery retailer market share Australia FY 2023
- Premium Statistic Number of locations of popular supermarkets and convenience stores Australia 2024
Online grocery landscape
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- Premium Statistic Online grocery expenditure Australia 2024, by market
- Premium Statistic Distribution of online retail spending Australia 2024, by category
- Premium Statistic Annual growth in online retail spending Australia 2024, by category
- Basic Statistic Monthly online food retail revenue Australia 2020-2024
- Basic Statistic Monthly share of online food retail revenue Australia 2020-2024
- Premium Statistic Online grocery product and services sales share Australia FY 2023, by product type
- Premium Statistic Groceries & beverages purchased online by category in Australia 2024
Key online grocery retailers
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- Premium Statistic Online grocery retail spend share of select retailers Australia Q3 2023
- Premium Statistic Woolworths Group food sales Australia FY 2015-2023
- Premium Statistic Woolworths Group total e-commerce sales FY 2020-2023
- Premium Statistic Coles Group total group sales Australia FY 2014-2023
- Premium Statistic Coles Group total e-commerce sales FY 2021-2023
- Premium Statistic Grocery retailers consumers would like to offer online food ordering Australia 2022
Grocery and meal kit delivery
4
- Premium Statistic Grocery delivery market revenue Australia and Oceania 2020-2028, by country
- Premium Statistic Grocery delivery market revenue Australia 2024, by segment
- Premium Statistic Meal kit delivery market revenue APAC 2020-2028, by country
- Premium Statistic Online grocery delivery service usage frequency Australia 2022, by service
Consumer preferences
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- Premium Statistic Grocery shopping frequency Australia 2023
- Premium Statistic Distribution of grocery shopping channels used Australia 2022
- Premium Statistic Distribution of grocery shopping channels used Australia 2022, by age group
- Premium Statistic Reasons for grocery shopping online vs. offline Australia 2022
- Premium Statistic Consumer preferences for grocery delivery and collection Australia 2022
- Premium Statistic Consumer sentiment towards healthy meal kit delivery services Australia 2023
Further related statistics
7
- Waitrose sales revenue in the United Kingdom (UK) 2009-2023
- Number of Waitrose stores in the United Kingdom (UK) 2009-2023
- Frequency of buying a ‘meal deal’ from the supermarket in Great Britain 2013
- Morrisons customer numbers per week in the United Kingdom 2009-2021
- Purchasing food or beverages online in Great Britain from 2011 to 2019
- Marks and Spencer stores in the United Kingdom (UK) 2015, by type
- Furniture shopping: Consumers' delivery preferences in the United Kingdom (UK) 2013
Further Content: You might find this interesting as well
Statistics
- Waitrose sales revenue in the United Kingdom (UK) 2009-2023
- Number of Waitrose stores in the United Kingdom (UK) 2009-2023
- Frequency of buying a ‘meal deal’ from the supermarket in Great Britain 2013
- Morrisons customer numbers per week in the United Kingdom 2009-2021
- Purchasing food or beverages online in Great Britain from 2011 to 2019
- Marks and Spencer stores in the United Kingdom (UK) 2015, by type
- Furniture shopping: Consumers' delivery preferences in the United Kingdom (UK) 2013
Appinio & Spryker. (October 7, 2022). Negative experiences when buying groceries online in Australia in 2022 [Graph]. In Statista. Retrieved June 16, 2024, from https://www.statista.com/statistics/1381494/australia-negative-online-grocery-shopping-experiences/
Appinio & Spryker. "Negative experiences when buying groceries online in Australia in 2022 ." Chart. October 7, 2022. Statista. Accessed June 16, 2024. https://www.statista.com/statistics/1381494/australia-negative-online-grocery-shopping-experiences/
Appinio & Spryker. (2022). Negative experiences when buying groceries online in Australia in 2022 . Statista. Statista Inc.. Accessed: June 16, 2024. https://www.statista.com/statistics/1381494/australia-negative-online-grocery-shopping-experiences/
Appinio & Spryker. "Negative Experiences When Buying Groceries Online in Australia in 2022 ." Statista, Statista Inc., 7 Oct 2022, https://www.statista.com/statistics/1381494/australia-negative-online-grocery-shopping-experiences/
Appinio & Spryker, Negative experiences when buying groceries online in Australia in 2022 Statista, https://www.statista.com/statistics/1381494/australia-negative-online-grocery-shopping-experiences/ (last visited June 16, 2024)
Negative experiences when buying groceries online in Australia in 2022 [Graph], Appinio & Spryker, October 7, 2022. [Online]. Available: https://www.statista.com/statistics/1381494/australia-negative-online-grocery-shopping-experiences/