According to a survey conducted in Indonesia in 2022 among online transport app users, Gojek obtained the highest score in terms of ease of use, with a score of 3.39. Grab followed with an ease of use score of 3.27.
Customer satisfaction regarding the ease of use of online transportation services in Indonesia as of September 2022, by score
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INDEF. (December 7, 2022). Customer satisfaction regarding the ease of use of online transportation services in Indonesia as of September 2022, by score [Graph]. In Statista. Retrieved June 18, 2024, from https://www.statista.com/statistics/1383358/indonesia-online-transportation-ease-of-use/
INDEF. "Customer satisfaction regarding the ease of use of online transportation services in Indonesia as of September 2022, by score." Chart. December 7, 2022. Statista. Accessed June 18, 2024. https://www.statista.com/statistics/1383358/indonesia-online-transportation-ease-of-use/
INDEF. (2022). Customer satisfaction regarding the ease of use of online transportation services in Indonesia as of September 2022, by score. Statista. Statista Inc.. Accessed: June 18, 2024. https://www.statista.com/statistics/1383358/indonesia-online-transportation-ease-of-use/
INDEF. "Customer Satisfaction regarding The Ease of Use of Online Transportation Services in Indonesia as of September 2022, by Score." Statista, Statista Inc., 7 Dec 2022, https://www.statista.com/statistics/1383358/indonesia-online-transportation-ease-of-use/
INDEF, Customer satisfaction regarding the ease of use of online transportation services in Indonesia as of September 2022, by score Statista, https://www.statista.com/statistics/1383358/indonesia-online-transportation-ease-of-use/ (last visited June 18, 2024)
Customer satisfaction regarding the ease of use of online transportation services in Indonesia as of September 2022, by score [Graph], INDEF, December 7, 2022. [Online]. Available: https://www.statista.com/statistics/1383358/indonesia-online-transportation-ease-of-use/