This statistic shows the level of outsourcing across customer service processes, according to a 2014 Deloitte survey. At the time of the survey, 43 percent of respondents said that their company already outsourced initial complaint handling processes, with a further 21 percent of respondents saying they were planning to outsource the service in the future.
Current and planned customer service outsourcing by service in 2014
Characteristic
Current outsourcing
Plan to outsource
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Deloitte. (December 31, 2014). Current and planned customer service outsourcing by service in 2014 [Graph]. In Statista. Retrieved June 18, 2024, from https://www.statista.com/statistics/496597/outsourcing-customer-service/
Deloitte. "Current and planned customer service outsourcing by service in 2014." Chart. December 31, 2014. Statista. Accessed June 18, 2024. https://www.statista.com/statistics/496597/outsourcing-customer-service/
Deloitte. (2014). Current and planned customer service outsourcing by service in 2014. Statista. Statista Inc.. Accessed: June 18, 2024. https://www.statista.com/statistics/496597/outsourcing-customer-service/
Deloitte. "Current and Planned Customer Service Outsourcing by Service in 2014." Statista, Statista Inc., 31 Dec 2014, https://www.statista.com/statistics/496597/outsourcing-customer-service/
Deloitte, Current and planned customer service outsourcing by service in 2014 Statista, https://www.statista.com/statistics/496597/outsourcing-customer-service/ (last visited June 18, 2024)
Current and planned customer service outsourcing by service in 2014 [Graph], Deloitte, December 31, 2014. [Online]. Available: https://www.statista.com/statistics/496597/outsourcing-customer-service/