In 2022, the industry with the longest live chat wait time was consumer services, with customers waiting on average over two minutes per chat. The industry with the shortest wait tie was media, entertainment, and recreation, with an average wait of roughly 40 seconds.
Customer wait time when using live chat worldwide in 2022, by industry
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Comm100. (January 18, 2023). Customer wait time when using live chat worldwide in 2022, by industry (in seconds) [Graph]. In Statista. Retrieved June 18, 2024, from https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100. "Customer wait time when using live chat worldwide in 2022, by industry (in seconds)." Chart. January 18, 2023. Statista. Accessed June 18, 2024. https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100. (2023). Customer wait time when using live chat worldwide in 2022, by industry (in seconds). Statista. Statista Inc.. Accessed: June 18, 2024. https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100. "Customer Wait Time When Using Live Chat Worldwide in 2022, by Industry (in Seconds)." Statista, Statista Inc., 18 Jan 2023, https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/
Comm100, Customer wait time when using live chat worldwide in 2022, by industry (in seconds) Statista, https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/ (last visited June 18, 2024)
Customer wait time when using live chat worldwide in 2022, by industry (in seconds) [Graph], Comm100, January 18, 2023. [Online]. Available: https://www.statista.com/statistics/818698/customer-wait-time-when-using-live-chat-worldwide-by-industry/