Consumer opinion on who should pay for online returns in the UK 2022

Published by
L. Yltävä,
Mar 26, 2024
A poll carried out in 2022 shows the opinions of adults from the United Kingdom (UK) regarding shipping charges of online resturns. Half of the adults consider it to be the customer's responsibility to pay for postage fees of items bought online. However, 35 percent of adults report that businesses should pay for returned items.

Opinion on who should bear the costs of online returns among consumers in the United Kingdom (UK) in 2022

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Release date

May 2022

Region

United Kingdom (Great Britain)

Survey time period

May 17, 2022

Number of respondents

1,502 respondents

Age group

18 years and older

Supplementary notes

This question was phrased by the source as follows: "In cases where people purchase items online and then return them, when there isn’t anything wrong with the product, who do you think should have to pay the postage cost to return them?".
The source does not indicate the methodology of the survey.

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