Call center market size in Japan FY 2016-2025

Published by
Alexandru Arba,
Jan 5, 2024
The Japanese call center services market generated roughly 1.15 trillion Japanese yen in sales during the fiscal year 2022. For the upcoming years, revenues of call center agencies were forecast to decline reaching about 1.13 trillion yen by 2025.

Sales revenue of the domestic call center service market in Japan from fiscal year 2016 to 2022 with a forecast until 2025 (in billion Japanese yen)

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Release date

December 2023

Region

Japan

Survey time period

fiscal year 2015 to 2022; the Japanese fiscal year starts on April 1 of the stated year and ends on March 31 of the following year

Special properties

market size is based on the sales revenues of outsourcing agencies

Supplementary notes

*Forecast.
Research targets were call center service providers and contact center solution vendors.

100 Japanese yen equal 0.67 U.S. dollars or 0.62 euros as of December 2023.

Data prior to the fiscal year 2021 comes from previous reporting.

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