Customer service performance of fashion brands online in the UK 2016-2019
This statistic presents the level of customer service performance of fashion brands in the United Kingdom (UK) from 2016 to 2019, by online channel. In 2019, customer service capabilities of leading fashion brands in the UK achieved a score of 80 percent across Web Self Service channels. Twitter and Facebook lagged behind fashion brands' Web Self Service facilities, scoring a 50 percent responsiveness rate each.