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Global market size of outsourced services* from 2000 to 2013 (in billion U.S. dollars)

YearRevenue in billion U.S. dollars
2000 45.6
2001 52.4
2002 60.1
2003 64.8
2004 70
2005 76.3
2006 77.1
2007 80.5
2008 87.5
2009 91.3
2010 93.1
2011 95
2012 99.1
2013 82.9
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The time line shows the global market size of outsourced services from 2000 to 2013. In 2005, the revenue of the global outsourcing market was 76.3 billion U.S. dollars.


The global outsourced services industry - additional information

The revenue of the global outsourced services industry rose steadily year over year from 45.6 billion U.S. dollars in 2000 to 99.1 billion in 2012. In 2013, however, the industry saw a drop of around 20 percent in total contract value to 82.9 billion U.S. dollars, showing a reduction in market size. The largest share of revenue for this industry came from Europe, the Middle East and Africa, followed by the Americas. A much smaller share of global revenue came from the Asia Pacific region.

Outsourcing involves the contracting out of business processes to third parties, usually in order for the business to avoid certain costs, such as taxes. In 2012, business process outsourcing contributed a much larger proportion of the industry’s global revenue than information technology outsourcing, generating 62.6 billion and 36.5 billion U.S. dollars respectively. Financial services and manufacturing generally constitute a great share of the global outsourcing market.

Other outsourcing segments within the global industry include business services, energy, healthcare and pharmaceuticals, retail, travel and transport, and telecom and media. In 2013, the global market size of IT healthcare outsourcing was just under 35 billion U.S. dollars.

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