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User satisfaction with US internet portals

User satisfaction with US internet portals in 2010 and 2011, according to American Costumer Satisfaction Index (ACSI)

United States; ForeSee Results Source: ForeSee Results

© Statista 2012

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This statistic displays an annual comparison of U.S. user's satisfaction with online portals in 2010 and 2011, according to the American Costumer Satisfaction Index (ACSI). In 2010, 64 percent of Facebook reached 64 out of 100 ACSI index points, compared to 66 ACSI points in 2011.

Statistic Information

close Markets and sectors
Internet , Social Media

Survey

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Survey time period 2010 to 2011

Object of investigation online portals: user satisfaction

Region United States

Macroregion North-America only

Type ranking

Category customers/user/disposal

Relevance 3

Release

Published by ForeSee Results

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Release date July 2011

Cataloging

Top tags users, user satisfaction, social media, social media platform, online portals

Markets and sectors Internet, Social Media

Further information ACSI reports scores on a 0-100 scale at the national level and produces indexes for 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services. In addition to the company-level satisfaction scores, ACSI produces scores for the causes and consequences of customer satisfaction and their relationships. The measured companies, industries, and sectors are broadly representative of the U.S. economy serving American households.

* Twitter, LinkedIn and other players in the social media space are represented within the aggregate category score as well as in the �All Others� category.

Related statistics

to: users, user satisfaction, social media, social media platform, online portals