Asia: consumer satisfaction with online shopping checkout 2014

Satisfaction with aspects of checkout experience among online shoppers in Asia as of October 2014

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Release date

March 2015

Region

Asia

Survey time period

August to October 2014

Number of respondents

5,275 respondents

Special properties

online shoppers

Method of interview

Online survey

Supplementary notes

China n = 1,083; Hong Kong n = 1,021; Japan n = 1,055; Singapore n = 1,031; South Korea n = 1,085
How satisfied are you with your overall shopping experience(s) in the last three months? Please indicate your satisfaction on a scale of 1-7, where “1” is Not At All Satisfied and “7” is Extremely Satisfied.
How satisfied are you with each of the following aspects of your checkout experience when shopping online? Please indicate your satisfaction on a scale of 1-7, where “1” is Not At All Satisfied and “7” is Extremely Satisfied.
Note: only the top 10 responses (based on Asia) are shown.

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