World Retail Banking Report 2015

The 2015 World Retail Banking Report covers retail banks in 32 countries including Russia and draws on 16,0000 customer responses as well as on in-depth interviews with experts. The aim of this report is to shed light on industry's performance metrics such as for example banking channels preferred by customers or client retention and loyalty. This release of the report draws attention to back office versus innovative digital front office problems of the retail banking industry.