Most important drivers of CX for organizations worldwide by service type 2018

Published by
Valentina Dencheva,
Aug 24, 2023
In 2018, 41.5 percent of B2C customer services organizations worldwide revealed that one of the most important drivers of customer experience (CX) is building customer trust/ loyalty. During the survey, 66.4 percent of organizations stated that they are fairly satisfied with their organizations' current CX capability.

Most important thing about CX for organizations worldwide in 2018, by service type

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Release date

2019

Region

Worldwide

Survey time period

April 15 to July 15, 2018

Number of respondents

1,112 respondents

Method of interview

Questionnaire

Supplementary notes

The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication.
To retrieve the data click on CX transformation, select the 1.4 question, apply Service type as a filter and press View each service type as a separate chart.

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