U.S. consumers' main reasons to not buy their next vehicle virtually 2020

Published by
Mathilde Carlier,
Feb 2, 2022
Three quarter of respondents in the United States identified the need to see a vehicle before buying it as the main reason they would not buy their next vehicle through a virtual process. Wanting to test drive the vehicle was the second leading hurdle to online car sales. U.S. consumers preferred online car retail to find information on car buying incentives and financing qualification.

U.S. consumer's leading reasons to not buy their next vehicle virtually as of October 2020

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Release date

2021

Region

United States

Survey time period

September through October 2020

Number of respondents

621 respondents

Special properties

consumers of driving age.

Method of interview

Online panel

Supplementary notes

The question read "What are the main reasons you are not interested in acquiring your next vehicle via a virtual process? (Select all that apply)"

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