Factors changing CX by country 2021

In 2021, 62.8 percent of organizations in Australia stated that they thought employee enablement will reshape and improve their customer experience (CX) in the next year. During the survey, 45 percent of organizations revealed that their employees are highly engagement in CX.

Factors organizations believe will reshape their customer experience (CX) in the next year worldwide in 2021, by country

Characteristic	Employee enablement	System integration	Employee enhancement	Analytics	Service personalization	Proactive CX	Migration to digital solutions	Evolving technology architecture	Other emerging technologies	Re-inventing our model	A.I. solutions	Other
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Release date

September 2021

More information

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 professionals

Method of interview

Questionnaire

Supplementary notes

Multiple answers were possible.
To retrieve the data, select question 9, apply Country as a filter and press View each country as a separate chart.
This question was phrased by the source as follows: "What will do most to reshape and improve your CX capability in the next year?"

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Characteristic	Employee enablement	System integration	Employee enhancement	Analytics	Service personalization	Proactive CX	Migration to digital solutions	Evolving technology architecture	Other emerging technologies	Re-inventing our model	A.I. solutions	Other
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Characteristic	Employee enablement	System integration	Employee enhancement	Analytics	Service personalization	Proactive CX	Migration to digital solutions	Evolving technology architecture	Other emerging technologies	Re-inventing our model	A.I. solutions	Other
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Characteristic	Employee enablement	System integration	Employee enhancement	Analytics	Service personalization	Proactive CX	Migration to digital solutions	Evolving technology architecture	Other emerging technologies	Re-inventing our model	A.I. solutions	Other
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