Organizations' approach to change management worldwide by service type 2018

Published by Statista Research Department, Jul 6, 2022
In 2018, 14.9 percent of B2B sales organizations described their organizations' approach to change as resistant. During the survey, 64.8 percent of executive teams stated that customer experience (CX) is one of the most important strategic performance measurements of an organization.

Organizations' approach to change worldwide in 2018, by service type

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Release date

2020

Region

Worldwide

Survey time period

April 15 to July 15, 2018

Number of respondents

1,108 respondents

Method of interview

Questionnaire

Supplementary notes

The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication. Multiple answers were possible.
To retrieve the data, click on CX transformation and select the 1.14 question, apply Service type as a filter and press View each service type as a separate chart.

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