ACSI for customer experience benchmarks of cell phones in the U.S. 2020-2021

Published by
Ahmed Sherif,
Nov 3, 2023
In 2021, when examining the various customer experience benchmarks for cell phones in the United States, ease of text messaging received an American customer satisfaction index score of 85 out of 100, the highest score when compared to other customer experience benchmarks for cellular-enabled telephones.

American customer satisfaction index scores of customer experience benchmarks for cell phones in the U.S. from 2020 to 2021*

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Release date

June 2021

Region

United States

Survey time period

2020 to 2021

Supplementary notes

* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 46 industries (including e-commerce and e-business), more than 400 companies, and various federal or local government services.

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