Global unified communications annual operational costs per license 2020, by provider
In 2020, end-user organizations spend approximately 1,500 U.S. dollars annually for a single unified communications provider. In contrast, using multiple providers increases annual operational costs by 56 percent. Single provider solutions integrate a number of different technologies and tools into one service, such as collaboration tools, instant messaging, integrated calling, security management and control, as well as business intelligence and enterprise apps.