Expected change in click-and-collect use for holiday shopping in the U.S. 2020-2021

Published by
Stephanie Chevalier,
Mar 15, 2023
In 2021, one-third of U.S. consumers who participated in an online survey stated that they expected to increase their use of BOPIS (Buy Online Pick-Up in Store) during holiday shopping. Although the share of buyers planning to make greater use of curbside pick-up declined from the previous year, the intention to maintain similar usage grew.

Anticipated change in the use of Buy Online, Pick-Up in Store (BOPIS) during the holiday season in the United States in 2020 and 2021

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Source

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Release date

September 2021

Region

United States

Survey time period

September 2021*

Number of respondents

7,743 respondents

Supplementary notes

* The source does not provide the date of survey, the date given is the one of release.
The age of respondents and type of survey conducted were not specified.

To the question: "Do you anticipate doing more or less holiday shopping via a buy online, pick up in store method (e.g. curbside pickup) this year?"

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Online shopping behavior in the United StatesHoliday season e-commerce in the United StatesFashion e-commerce in the United StatesE-commerce returns in the United StatesOnline shopping behavior in Canada
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