Customer retention grounds for networks in the UK in 2014

Published by Statista Research Department, Dec 1, 2014
This statistic shows the main reasons for customer retention in the United Kingdom (UK) as of March 2014. Of the all respondents, 39 percent stated they did not change their network because they were satisfied with it.

Network customer retention reasons in the United Kingdom (UK) as of March 2014

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Release date

December 2014

Region

United Kingdom

Survey time period

1st to 30th March 2014

Number of respondents

1,124 respondents

Age group

16 years and older

Special properties

those who have been with another network for over 2 years

Method of interview

Face-to-face interview

Supplementary notes

During the survey, this question was posed as follows: "Which of the following reasons made you want to change to your network operator?"

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