Satisfaction after broadband customer service complaint UK 2012-2018

This statistic displays user satisfaction with customer services among those who contacted their broadband service provider with a complaint in the United Kingdom (UK) from 2012 to 2018. In 2018, 49 percent of customers reported being satisfied with their service following their complaint.

Satisfaction after contacting customer services for broadband provider with a complaint in the United Kingdom (UK) from 2012 to 2018

Characteristic	Satisfied	Neutral	Dissatisfied
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-
-	-	-	-

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Release date

April 2019

More information

Region

United Kingdom

Survey time period

2012 to 2018

Number of respondents

2,898*

Special properties

All who complained about fixed broadband internet service in the past 6 months

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "Overall, how satisfied are you with the service you received from [Provider] customer services with regard to the complaint that you had?"
*Number of respondents in 2018.

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