Customer satisfaction with the quality of online grocery services U.S. 2021

Published by
Koen van Gelder,
Jul 11, 2023
According to a survey conducted in April 2021 in the United States, around 30.7 percent of respondents who started buying more groceries online because of the coronavirus pandemic reported they were very satisfied with the overall quality of the services provided.

Customer satisfaction with the quality of online grocery services in the United States in 2021

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Release date

May 2021

Region

United States

Survey time period

April 1, 2021

Number of respondents

975 respondents*

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

* Internet users who had bought groceries online in the past 12 months. The overall quality of the services provided was analyzed (e.g. delivery/collection services, availability of delivery slots, product availability, etc).

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