Consumer opinion on who should pay for online returns in the UK 2022, by age
According to a poll carried out in 2022, customers from different age groups in the United Kingdom (UK) have varying opinions regarding postage fees of items returned. Most respondents aged 65 years and older believe that customers should pay shipping fees for online returns. Respondents aged between 18 and 24 were the ones most in favor of businesses covering the cost of postage charges. 42 percent of the younger consumers state this opinion.