Statista is one of the world’s leading statistics portals
- Work solely with corporate customers from France and Spain to develop a success plan that outlines how Statista will be addressing their market & consumer data need both immediately and in the future
- Develop metrics for success and review progress, based on our in-house Dashboard and Statistics
- Guide and coach customers and Sales Managers with dedicated customer success processes
- Partner closely with Sales Managers and other cross-functional team members to translate business needs and product requirements into new solutions for customers
- Coach customers to be product experts and train their teams on Statista methodologies so they become increasingly self-sufficient ambassadors
- Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty
- Craft customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets
- Help drive customer references and case studies
- 3+ years relevant work experience in a customer-facing customer success or account management role with focus on retention of a client base
- Excellent command of French (preferably French native speaker) and Spanish
- SaaS or subscription-based product experience preferred
- You know how to build trust and communicate effectively with decision making contacts, along with day-to-day users of the platform
- Experience in an enterprise solution sales environment and ability to partner with account executives in development and closure of sales opportunities is preferred
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Exceptional verbal and written communication skills
- Desire to be part of a rapidly expanding business.
Statista by the numbers
Users from 195 countries are working with statistics from our platform
Editors in 12 editorial offices assure high quality content
Join our international team and become part of Statista's success story.
We are looking forward to your application, including the customary documents, your salary expectation, as well as your earliest starting date.
Contact - Europe
Recruitment Team Hamburg/London