United States top 5 shipping service providers used by online stores

USPS (United States Postal Service) is the most frequently used shipping method in U.S. e-commerce. 54% of the top 500 online shops by net sales in 2020 in the U.S., for which shipping information is available and known, have indicated USPS (United States Postal Service) as a shipping method. Followed by UPS (United Parcel Service) and Click & collect with percentages of 48% and 42%. FedEx and DHL also belong to the top 5 shipping methods in U.S. e-commerce.

Share of online stores that use the main shipping service providers in the United States in 2020 (in %)

Characteristic	Share of online stores in %
USPS (United States Postal Service)	54%
UPS (United Parcel Service)	47.7%
Self-collection / Click & collect	42%
FedEx	37.3%
DHL	5.7%

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Release date

September 2021

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Region

United States

Survey time period

2020

Supplementary notes

Base: Top 500 online stores by net sales in the U.S. in 2020 for which shipping information is available and known.

The e-commerce market encompasses the sale of physical goods via a digital channel to a private end user (B2C). Incorporated in this definition are purchases via desktop computer (including notebooks and laptops) as well as purchases via mobile devices such as smartphones and tablets.

The following are not included in the e-commerce market: marketplace platforms only, digitally distributed services (e.g. travel tickets), online stores dedicated to digital media downloads or streams as well as online stores dedicated to B2B markets nor sales between private persons (C2C). Market volume, market growth and all monetary figures at store level refer to the annual e-commerce net sales after the deduction of returns.

For more information please visit our methodology page on ecommerceDB.com.

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