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Moment when the return policies of an online shop are checked by U.S. consumers 2018
Moment when the return policies of an online shop are checked by U.S. consumers 2018
When do you usually check the return policies of an online shop?
by Alexander Kunst,
last edited
Sep 3, 2019
This statistic shows the results of a survey conducted in the United States in 2018 on online shopping. Some 36 percent of the respondents stated that they are checking the return policies of an online shop when they have found a product the probably want to buy.
The Survey Data Table for the Statista survey Online-Shopping in the U.S. 2018 contains the complete tables for the survey including various column headings.
When do you usually check the return policies of an online shop?
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by Alexander Kunst,
last edited
Sep 3, 2019
This statistic shows the results of a survey conducted in the United States in 2018 on online shopping. Some 36 percent of the respondents stated that they are checking the return policies of an online shop when they have found a product the probably want to buy.
The Survey Data Table for the Statista survey Online-Shopping in the U.S. 2018 contains the complete tables for the survey including various column headings.
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- Region
- Sign Up for Account
- Survey time period
- Sign Up for Account
- Number of respondents
- 992 respondents
- Age group
- 18 years and older
More information
- Region
- Sign Up for Account
- Survey time period
- Sign Up for Account
- Number of respondents
- 992 respondents
- Age group
- 18 years and older
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Statistics on "Online shopping behavior in the United States"
- Overview
The most important statistics
- U.S. customer satisfaction with online retail from 2000 to 2018 (index score)ACSI - U.S. customer satisfaction with online retail as of 2018
- Average value of online shopping orders in the United States as of 1st quarter 2019, by device (in U.S. dollars)U.S. average online shopping order value 2019, by device
- Conversion rate of online shoppers in the United States as of 1st quarter 2019U.S. online shopper conversion rate 2018-2019
- Conversion rate of online shoppers in the United States as of 1st quarter 2019, by deviceU.S. online shopper conversion rate 2019, by device
- Behavior and attitudes
The most important statistics
- Online shopping and buying-related activities performed by internet users in the United States as of March 2018, by ageOnline shopping and buying-related activities by U.S. internet users in 2018, by age
- Most important attributes of the online shopping experience according to shoppers in the United States as of November 2018Most important factors of online shopping according to U.S. shoppers 2018
- Preferred shopping method among digital shoppers in the United States as of February 2018U.S. preferred shopping method among digital shoppers 2018
- How important are each of the following to you when you shop for a product online?Important factors when shopping for a product online according to U.S. shoppers 2017
- Which of these do you consider good reasons to buy an item online?Drivers of online purchases in the U.S. 2019
- Which price difference do you expect when you shop online rather than in a store?Expected price difference for online shops by U.S. consumers 2018
- Which of these items have you bought online in the past 12 months?Online purchases by category in the U.S. 2019
- For which of these products do you mostly look for information online rather than offline?Online vs. offline product research by category in the U.S. 2019
- Mobile
The most important statistics
- Most popular mobile shopping apps in the United States as of June 2019, by reachMost popular e-commerce apps in the U.S. 2019, by reach
- Most popular mobile shopping apps in the United States as of June 2019, by monthly users (in millions)Most popular e-commerce apps in the U.S. 2019, by audience
- Share of time spent on retailers' mobile apps vs. websites among internet users in the United States as of March 2019Share of time spend on U.S. retailers mobile apps vs. mobile websites 2019
- Share of mobile device owners in the United States who have performed select mobile shopping activities via app in the past month as of February 2019U.S. mobile users shopping activities via app 2019
- Share of mobile visits to leading retail websites in the United States in November and December 2018U.S. holiday shopping: mobile visits leading retail websites 2018
- Preferred way of receiving mobile coupons from retailers according to internet users in the United States as of September 2018Preferred channel to receive mobile coupons from retailers in the U.S. 2018
- Attitudes towards mobile payments according to online shoppers in the United States as of August 2018U.S. shopper mobile payment attitudes 2018
- Path to purchase
The most important statistics
- Preferred sources of inspiration for online shoppers worldwide as of February 2019Sources of shopping inspiration for digital shoppers worldwide 2019
- Online sources where digital shoppers in the United States start searching for products as of February 2019U.S. digital shoppers preferred online sources for product search 2019
- Share of online shoppers worldwide who look for shopping inspiration on search engines as of February 2019, by age group Online shoppers worldwide who use search engines for inspiration 2019, by age group
- Online sources used by consumers worldwide to start searching for products as of February 2019Online sources for product searches worldwide 2019
- Social commerce activities according to internet users worldwide as of 1st quarter 2019, by age groupGlobal usage of social media during path to purchase 2019, by age group
- Favorite ways to shop online today and considerations for the future according to digital shoppers in the United States as of January 2019Favorite online shopping platforms in the U.S. 2019
- Channels used to purchase products according to internet users in the United States as of March 2019, by categoryU.S. leading shopping channels 2019, by category
- Stage of the digital purchase process that makes digital buyers in the United States happiest as of May 2018Best part of online shopping process according to U.S. online buyers 2017
- Order delivery
The most important statistics
- Delivery methods used by internet users in the United States for digital purchases as of February 2018, by age groupDelivery method preference of U.S. online shoppers 2018, by age group
- Items that internet users in the United States want to have vs. have received via same-day delivery as of February 2018, by categoryU.S. internet user same-day delivery usage 2018, by category
- Delivery methods used by consumers in the United States for digital purchases as of February 2018Delivery method preference of U.S. online shoppers 2018
- Consumer preferences and purchasing behavior based on e-commerce delivery services worldwide as of July 2018, by regionConsumer preferences on purchasing & e-commerce delivery worldwide 2018, by region
- Ranking of last delivery experience with an e-commerce site according to online shoppers in the United States as of July 2018, by platformU.S. online shopper ranking of their last e-commerce delivery experience 2018
- Timeframe willing to wait for fast shipping according to U.S. consumers as of September 2018Fast online order delivery according to U.S. consumers 2018
- Which of the following statements regarding the shipping of online orders do you agree with?Statements regarding the shipping of online orders for U.S. consumers 2018
- How important in general is a quick delivery of an online order to you?Importance of a quick delivery of an online order for U.S. consumers 2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Importance of free returns when shopping online in the Nordics 2017, by country
- Return rate of online ordered electronic devices by U.S. consumers 2018
- Return rate of online ordered clothing by U.S. consumers 2018
- Return rate of online ordered medication by U.S. consumers 2018
- Reasons to return an online ordered article for U.S. consumers 2018
- Return rate of online ordered groceries by U.S. consumers 2018
- Reasons to follow online shop accounts on social media by U.S. consumers 2018
- Perceived disadvantages of an account with an online shop for U.S. consumers 2018
- Canada: online shoppers who review retailer return policy before purchase 2013
- Usage of direct-purchase on social media by U.S. consumers 2018
- Perceived advantages of an account with an online shop for U.S. consumers 2018
- Reasons for canceling an online shopping process by U.S. consumers 2018
- Sales volume of online shops in China 2012
- Canada: actions taken when given easy return policy online 2013
- Frequency of buying something from amazon.com for U.S. consumers 2018
- Frequency of buying something from apple.com for U.S. consumers 2018
- Important characteristics of online shops for U.S. consumers 2018
- Importance of free shipping when shopping online in the Nordics 2017, by country
- Opinions on buying from foreign online shops in Denmark 2018
- Viewing of products by respondents Southeast Asia 2018 by location
Studies
- Online shopping in Italy
- Online shopping events in Latin America
- Cross-border online shopping in the Netherlands
- Cross-border online shopping in Belgium
- Black Friday e-commerce in Brazil
- Beauty content on social media
- E-commerce in Canada
- Online pet care market in the U.S.
- Royal Mail report on online shopping for DIY and Gardening in the UK in 2018
- 2019 Consumer Research Report
- Insights 2017 - E-commerce in the US, UK & Nordics
- 2018 Canadian E-commerce Monitor
- Webshoppers 39th Edition
- The 2018 Amazon Shopper Behavior Study
- 2018 Consumer Research Report
Statistics on "Online shopping behavior in the United States"
- ACSI - U.S. customer satisfaction with online retail as of 2018
- U.S. average online shopping order value 2019, by device
- U.S. online shopper conversion rate 2018-2019
- U.S. online shopper conversion rate 2019, by device
- Online shopping and buying-related activities by U.S. internet users in 2018, by age
- Most important factors of online shopping according to U.S. shoppers 2018
- U.S. preferred shopping method among digital shoppers 2018
- Important factors when shopping for a product online according to U.S. shoppers 2017
- Drivers of online purchases in the U.S. 2019
- Expected price difference for online shops by U.S. consumers 2018
- Online purchases by category in the U.S. 2019
- Online vs. offline product research by category in the U.S. 2019
- Online vs. offline purchases by category in the U.S. 2019
- Online shopping habits of U.S. consumers 2018
- Global online shopper preference for first-time & repeat purchases 2018
- U.S. digital buyer interest in new shopping options & technologies 2018
- U.S. interest in purchasing items via social commerce 2019, by age group
- Factors that would encourage U.S. consumers to purchase more online 2018
- U.S. retailers banning serial returners from their websites 2018, by product category
- Most popular e-commerce apps in the U.S. 2019, by reach
- Most popular e-commerce apps in the U.S. 2019, by audience
- Share of time spend on U.S. retailers mobile apps vs. mobile websites 2019
- U.S. mobile users shopping activities via app 2019
- U.S. holiday shopping: mobile visits leading retail websites 2018
- Preferred channel to receive mobile coupons from retailers in the U.S. 2018
- U.S. shopper mobile payment attitudes 2018
- Sources of shopping inspiration for digital shoppers worldwide 2019
- U.S. digital shoppers preferred online sources for product search 2019
- Online shoppers worldwide who use search engines for inspiration 2019, by age group
- Online sources for product searches worldwide 2019
- Global usage of social media during path to purchase 2019, by age group
- Favorite online shopping platforms in the U.S. 2019
- U.S. leading shopping channels 2019, by category
- Best part of online shopping process according to U.S. online buyers 2017
- U.S. shopper impulse add to cart second thoughts 2018, by age group
- Digital shoppers: reasons for abandoning carts U.S. 2018
- U.S. shopping cart abandonment rates of selected categories 2018
- Appeal of tech capabilities offered by online retailers in the U.S. 2017, by age
- Delivery method preference of U.S. online shoppers 2018, by age group
- U.S. internet user same-day delivery usage 2018, by category
- Delivery method preference of U.S. online shoppers 2018
- Consumer preferences on purchasing & e-commerce delivery worldwide 2018, by region
- U.S. online shopper ranking of their last e-commerce delivery experience 2018
- Fast online order delivery according to U.S. consumers 2018
- Statements regarding the shipping of online orders for U.S. consumers 2018
- Importance of a quick delivery of an online order for U.S. consumers 2018
- Importance of a quick delivery by product category for U.S. consumers 2018
- Known logistics or delivery companies by U.S. consumers 2018
- Favorite delivery company of U.S. consumers 2018
- Importance of free returns when shopping online in the Nordics 2017, by country
- Return rate of online ordered electronic devices by U.S. consumers 2018
- Return rate of online ordered clothing by U.S. consumers 2018
- Return rate of online ordered medication by U.S. consumers 2018
- Reasons to return an online ordered article for U.S. consumers 2018
- Return rate of online ordered groceries by U.S. consumers 2018
- Reasons to follow online shop accounts on social media by U.S. consumers 2018
- Perceived disadvantages of an account with an online shop for U.S. consumers 2018
- Canada: online shoppers who review retailer return policy before purchase 2013
- Usage of direct-purchase on social media by U.S. consumers 2018
- Perceived advantages of an account with an online shop for U.S. consumers 2018
- Reasons for canceling an online shopping process by U.S. consumers 2018
- Sales volume of online shops in China 2012
- Canada: actions taken when given easy return policy online 2013
- Frequency of buying something from amazon.com for U.S. consumers 2018
- Frequency of buying something from apple.com for U.S. consumers 2018
- Important characteristics of online shops for U.S. consumers 2018
- Importance of free shipping when shopping online in the Nordics 2017, by country
- Opinions on buying from foreign online shops in Denmark 2018
- Viewing of products by respondents Southeast Asia 2018 by location
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