Revenue of the CRM software industry worldwide 2019-2028

Revenue of the customer relationship management software market worldwide from 2019 to 2028

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Supplementary notes

Data provided by Statista Market Insights are estimates.

The subsegment Customer Relationship Management (CRM) Software describes the market for standalone software designed to help companies to manage the entire life-cycle of a customer including sales, marketing, customer services and contact center. Compared to ERP, CRM solutions therefore are geared towards the management of external business contacts and communication in the context of marketing, sales and acquisition. Interactions to build and maintain a successful relationship can occur via multiple communication channels.
CRM Software can be provided in one of two ways: on-premises software is sold via a transactional license or as a subscription, and cloud-based software (software as a service / SaaS) is most often sold as a subscription.
Company examples: Salesforce, SAP, Adobe, Oracle, Microsoft.

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