Revenue of the CRM software industry worldwide 2019-2028

Published by Statista Research Department, Aug 17, 2023
The global revenue in the customer relationship management software segment of the software market was forecast to continuously increase between 2023 and 2028 by in total 52.5 billion U.S. dollars (+66.12 percent). According to this forecast in 2028, the revenue will have increased for the fifth consecutive year to 131.88 billion U.S. dollars. Notably, the revenue of the customer relationship management software segment of the software market was continuously increasing over the past years.Find further information concerning the revenue in the customer relationship management software segment of the software market by looking at other countries, such as France and Poland.

Revenue of the customer relationship management software market worldwide from 2019 to 2028 (in billion U.S. dollars)

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Supplementary notes

Data provided by Statista Market Insights are estimates.

The subsegment Customer Relationship Management (CRM) Software describes the market for standalone software designed to help companies to manage the entire life-cycle of a customer including sales, marketing, customer services and contact center. Compared to ERP, CRM solutions therefore are geared towards the management of external business contacts and communication in the context of marketing, sales and acquisition. Interactions to build and maintain a successful relationship can occur via multiple communication channels.
CRM Software can be provided in one of two ways: on-premises software is sold via a transactional license or as a subscription, and cloud-based software (software as a service / SaaS) is most often sold as a subscription.
Company examples: Salesforce, SAP, Adobe, Oracle, Microsoft.

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