IT Outsourcing - United States

United States

Revenue in the IT Outsourcing market is projected to reach US$185.50bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 10.71%, resulting in a market volume of US$278.70bn by 2028.
The average Spend per Employee in the IT Outsourcing market is projected to reach US$1.10k in 2024.
In global comparison, most revenue will be generated in the United States (US$185.50bn in 2024).

Key regions: Netherlands, United States, Japan, Germany, Italy

Definition:
The IT Outsourcing market refers to the external contracting of IT functions, services, or projects instead of relying on company-owned resources. By outsourcing IT tasks (e.g., to IT suppliers or software developers), enterprises are able to focus on their core functions and save internal resources and costs (e.g., office space, maintenance, and utilities). Thus, outsourcing teams becomes a viable cost resilience strategy in an environment where companies are looking to save money more than ever.

In an IT context, these activities include IT administration, IT application, and web hosting services. Non-IT-related outsourcing services are excluded.

Structure:

IT Outsourcing contains four distinct markets that are based on different services:

Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support.
Application Outsourcing refers to the market for all IT application services in a software production context, spanning from requirement assessments to concept and design of software applications.
Web Hosting includes all types of internet hosting services that allow companies or individuals to provide access to their web page via the World Wide Web.
Other IT Outsourcing refers to aggregated revenues of the types of IT outsourcing that are not specifically mentioned in the other IT Outsourcing markets, such as infrastructure outsourcing, network outsourcing, and managed services.

Additional Information:

The IT Outsourcing market comprises revenues, revenue change, average spend per employee, and revenues of the outsourcing types. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Accenture, Capgemini, NTT, and Hewlett Packard Enterprise.

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Market

Region

Region comparison

Currency

Analyst Opinion

The United States is a leading player in the global IT outsourcing market, with a significant share of the market. The market has been growing steadily in recent years due to several factors.

Customer preferences: Customers in the United States are increasingly looking for cost-effective solutions to their IT needs. Outsourcing provides a way for companies to reduce costs while still maintaining high-quality services. Additionally, as technology continues to evolve, companies are looking for specialized skills that may not be available in-house. Outsourcing provides access to a broader range of skills and expertise.

Trends in the market: One trend in the IT outsourcing market in the United States is the increasing use of cloud-based solutions. Cloud-based outsourcing provides several benefits, including scalability, flexibility, and cost-effectiveness. Additionally, the use of artificial intelligence and machine learning is becoming more prevalent in outsourcing services, providing greater efficiency and accuracy.Another trend in the market is the increasing use of nearshoring, where companies outsource to countries closer to the United States, such as Mexico or Canada. Nearshoring provides several benefits, including cultural similarities, time zone alignment, and reduced travel costs.

Local special circumstances: The United States has a highly skilled workforce, which makes it an attractive destination for outsourcing services. Additionally, the country has a strong legal system and intellectual property protection laws, providing a secure environment for outsourcing services.

Underlying macroeconomic factors: The growth of the IT outsourcing market in the United States is driven by several macroeconomic factors, including the increasing demand for cost-effective solutions, the need for specialized skills, and the rapid pace of technological change. Additionally, the COVID-19 pandemic has accelerated the trend towards outsourcing as companies look for ways to reduce costs in the face of economic uncertainty.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.