Highlights
Market definition
in-scope / out-of-scope
Reports special
  • Revenue in the Ride-Hailing & Taxi segment is projected to reach US$41,606m in 2020.
  • Revenue is expected to show an annual growth rate (CAGR 2020-2024) of 14.2%, resulting in a projected market volume of US$70,779m by 2024.
  • User penetration is 28.1% in 2020 and is expected to hit 28.3% by 2024.
  • The average revenue per user (ARPU) is expected to amount to US$446.62.
  • In global comparison, most revenue will be generated in China (US$55,558m in 2020).
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The Ride-Hailing & Taxi market segment includes all online and offline booking channels that connect passengers and drivers. This includes traditional taxi services that can be booked by phone, Transportation Network Companies (TNCs) that offer rides in private vehicles, as well as Ride Pooling services. The passenger requests a ride and will then be matched with a driver. Examples for TNCs are Uber and Lyft that match passengers with drivers and charge a commission for this service, or services such as Moia and Via that offer Ride Pooling by combinding the routes of passengers. In addition, taxi companies that offer trips via an app (e.g. Free Now) are also considered in this segment.

The revenue represents the entire booking volume from the respective region, regardless of start and destination. Users only represent people who have completed a booking, regardless of the number of travelers. Not included in the definition are car sharing services that enable users to rent cars that they drive themselves (station-based or free-floating) or long-distance ride sharing services (e.g. Blablacar).
in-scope
  • Platforms that let users book rides offered by drivers using their private vehicles (e.g. Uber)
  • Taxi companies that offer their services through an app (e.g.Free Now)
  • Platforms that offer shared rides (Ride Pooling) with other passengers (e.g. Moia, Via)
  • Taxi rides booked offline with taxi companies (e.g. by telephone)
out-of-scope
  • Carpools organized offline (e.g. to pick up colleagues)
  • Long-distance ride sharing services (e.g. BlaBlaCar)
  • Car sharing and car rental services that let users rent and drive cars (e.g. Hertz or Share Now)
Mobility Services Report 2020

Mobility Services Report 2020

Statista Mobility Market Outlook
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Revenue (2020)
-37.0% yoy
US$41,606m
Users (2020)
+0.9% yoy
93.2m

Revenue Revenue Growth

in the Ride-Hailing & Taxi market in million US$ in percent

Reading Support Revenue in the Ride-Hailing & Taxi segment is projected to reach US$41,606m in 2020. Reading Support The Ride-Hailing & Taxi segment is expected to show a revenue growth of 27.8% in 2021.

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  • Revenue
  • Revenue Growth
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Revenue:

The “Revenue” box shows the forecasted revenue development of the selected market (market segment, region) for each year.


Revenue Growth:

The “Revenue Growth” box shows the year-over-year revenue development of the selected market (market segment, region) in percentage terms.

A definition and detailed explanation of the displayed markets can be found here.
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Sales Channels

in the Ride-Hailing & Taxi market in percent

Reading Support In the Ride-Hailing & Taxi segment, 69% of total revenue will be generated through online sales by 2024.

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Sales Channels:

The distribution channel Online refers to the all travel bookings that are made online. In other words, the purchase is concluded via the internet - on a desktop PC, tablet or smartphone. The distribution channel Offline covers all purchases conducted personally via telephone, mail or fax

A definition and detailed explanation of the displayed markets can be found here.
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Analyst Opinion

There is intense competition between traditional taxi companies and ride-hailing services since there is a wave of new companies entering the market worldwide. Companies providing ride-hailing services are moving from providing traditional taxi services to services that can be booked via apps (e.g. ride pooling), which makes the process more transparent for customers than ever before. Massive investments of automotive manufacturers in ride-hailing services further fuel the growth of the segment.

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Users Penetration Rate

in the Ride-Hailing & Taxi market in millions in percent

Reading Support In the Ride-Hailing & Taxi segment, the number of users is expected to amount to 96.5m by 2024. Reading Support User penetration in the Ride-Hailing & Taxi segment will be at 28.1% in 2020.

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  • Users
  • Penetration Rate
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User:

The “User” box shows the number of active paying customers (or accounts) of the selected market (market segment, region) in millions for each year.


Penetration Rate:

The “Penetration Rate” box shows the share of active paying customers (or accounts) from the total population of the selected market (market segment, region) for each year.

A definition and detailed explanation of the displayed markets can be found here.
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ARPU

in the Ride-Hailing & Taxi market in US$

Reading Support The average revenue per user (ARPU) in the Ride-Hailing & Taxi segment is expected to amount to US$446.62 in 2020.

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ARPU:

The “ARPU” box shows the average annual revenue per paying user of the selected market (market segment, region) for each year.

A definition and detailed explanation of the displayed markets can be found here.
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Users by age Users by gender Users by income

in the Ride-Hailing & Taxi market in percent in percent in percent

Reading Support In the year 2019 a share of 29.0% of users is 25-34 years old. Reading Support In the year 2019 a share of 55.0% of users is male. Reading Support In the year 2019 a share of 42.0% of users is in the low income group.

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  • Users by age
  • Users by gender
  • Users by income
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Users by age:

The Users by age box shows the age distribution of users of the selected market (market segment, region) in age groups. The data is based on Statista's Global Consumer Survey.

Users by gender:

The Users by gender box shows the gender distribution of users of the selected market (market segment, region). The data is based on Statista's Global Consumer Survey.


Data in countries not covered by the Global Consumer Survey refer to the superordinate world region.

Users by income:

The Users by income box shows the income distribution of users of the selected market (market segment, region) in tertiles. The data is based on Statista's Global Consumer Survey. Values shown are only based on survey respondents who answered the question regarding their income.

A definition and detailed explanation of the displayed markets can be found here.
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Global Comparison - Revenue Global Comparison - User Penetration

in the Ride-Hailing & Taxi market in million US$ in percent

Reading Support With a projected market volume of US$55,558m in 2020, most revenue will be generated in China. Reading Support With a rate of 36.9%, the user penetration in the Ride-Hailing & Taxi segment will be highest in in Finland.

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  • Global Comparison - Revenue
  • Global Comparison - User Penetration
Top 5
1. China
2. United States
3. India
4. United Kingdom
5. Russia
Top 5
1. Finland
2. China
3. Singapore
4. Qatar
5. United Arab ...
8. United States
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Global Comparison – Revenue:

The “Revenue” tab shows a comparison of revenues for the leading economies in the selected market (market segment, region) and year.


Global Comparison – User Penetration:

The “User Penetration” tab shows a comparison of user penetration rates for 150 of the world’s leading digital economies in the selected market (market segment, region) and year.

A definition and detailed explanation of the displayed markets can be found here.
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Key Market Indicators

The following Key Market Indicators give an overview of the social and economic outlook of the selected region and provide additional insights into relevant market-specific developments. These indicators, together with data from statistical offices, trade associations and companies serve as the foundation for the Statista market models.

20172018201920202021202220232024 CAGR
(2017-2024)
Population in m
Number of individuals (all ages) living in the selected region, the data reflect the United Nations' medium variant of World Population Prospects | Source: Statista, based on UN DESA and national statistical offices
0-14 years in m
Number of individuals (age 0-14) living in the selected region, the data reflect the United Nations' medium variant of World Population Prospects | Source: Statista, based on UN DESA and national statistical offices
15-24 years in m
Number of individuals (age 15-24) living in the selected region, the data reflect the United Nations' medium variant of World Population Prospects | Source: Statista, based on UN DESA and national statistical offices
25-34 years in m
Number of individuals (age 25-34) living in the selected region, the data reflect the United Nations' medium variant of World Population Prospects | Source: Statista, based on UN DESA and national statistical offices
35-44 years in m
Number of individuals (age 35-44) living in the selected region, the data reflect the United Nations' medium variant of World Population Prospects | Source: Statista, based on UN DESA and national statistical offices
45-54 years in m
Number of individuals (age 45-54) living in the selected region, the data reflect the United Nations' medium variant of World Population Prospects | Source: Statista, based on UN DESA and national statistical offices
55+ years in m
Number of individuals (age 55 and older) living in the selected region, the data reflect the United Nations' medium variant of World Population Prospects | Source: Statista, based on UN DESA and national statistical offices
Consumer spending (current)
Average consumer spending per capita of private households in the selected region (in current prices, constant exchange rate) | Source: Statista, based on IMF, UN, World Bank, Eurostat and national statistical offices
Foodstuffs, beverages
Consumer spending per capita for food and non-alcoholic beverages (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate). The COICOP definition varies from the market definitions employed in the Consumer Market Outlook. It covers all private household spendings meant for consumption at home. In contrast, the Food market in the Consumer Market Outlook covers only certain segments of processed food and excludes for example fresh food, oils and fats and some other items. The markets for Alcoholic, Non-Alcoholic and Hot Drinks in turn not only include sales for at-home consumption (off-trade) but also sales to the on-trade sector (restaurants, bars, cafés). | Source: Statista, based on IMF, UN, World Bank, Eurostat and national statistical offices
Alcohol, tobacco
Consumer spending per capita for alcoholic beverages, tobacco and narcotics (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate). The COICOP definition varies from the market definitions employed in the Consumer Market Outlook. It covers all private household spendings meant for consumption at home. The market for Alcoholic, Non-Alcoholic and Hot Drinks not only include sales for at-home consumption (off-trade) but also sales to the on-trade sector (restaurants, bars, cafés). | Source: Statista, based on IMF, UN, World Bank, Eurostat and national statistical offices
Clothing, footwear
Consumer spending per capita for clothing and footwear (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate). Included are both consumption of goods as well as services (cleaning and cobblers). | Source: Statista, based on IMF, UN, World Bank, Eurostat and national statistical offices
Housing
Consumer spending per capita for housing, water, electricity, gas and other fuels (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate) | Source: Statista, based on IMF, UN, World Bank, Eurostat and national statistical offices
Household
Consumer spending per capita for furnishings, household equipment and routine maintenance of the house (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate) | Source: Statista, based on IMF, UN, World Bank, Eurostat and national statistical offices
Health
Consumer spending per capita for health (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate) | Source: Statista, based on IMF, UN, World Bank, Eurostat and national statistical offices
Transport
Consumer spending per capita for transport (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate). This group inlcudes the purchase of vehicles, maintenenace of vehicles as well as transportation services. | Source: Statista, based on IMF, UN, World Bank, Eurostat and national statistical offices
Communication
Consumer spending per capita for communication (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate) | Source: Statista, based on IMF, UN, World Bank, Eurostat and national statistical offices
Recreation, culture
Consumer spending per capita for recreation and culture (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate) | Source: Statista, based on IMF, UN, World Bank, Eurostat and national statistical offices
Education
Consumer spending per capita for education (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate) | Source: Statista, based on IMF, UN, World Bank, Eurostat and national statistical offices
Restaurants, hotels
Consumer spending per capita for restaurants and hotels (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate) | Source: Statista, based on IMF, UN, World Bank, Eurostat and national statistical offices
Other
Consumer spending per capita for miscellaneous goods and services (according to the Classification of Individual Consumption Purposes, COICOP) in the selected region (in current prices, constant exchange rate). These include personal care products and services, personal items like watches and jewellery as well as all other products and services not mentioned elsewhere. | Source: Statista, based on IMF, UN, World Bank, Eurostat and national statistical offices
Telecommunication
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Broadband subscriptions per 100 capita
Number of-fixed broadband subscriptions per 100 inhabitants | Source: Statista, based on World Bank
Average connection speed in Mbits/s
Estimated average internet connection speed in Mbits/s | Source: Statista
Smartphone penetration in %
Estimated share of the total population using a smartphone | Source: Statista
Hardware market
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Per-capita volume laptops in units
Average per capita sales of laptops and tablets in units | Source: Statista Consumer Market Outlook
Per-capita revenue laptops
Average revenue of laptops and tablets per capita | Source: Statista Consumer Market Outlook
Per-capita volume desktop PCs in units
Average per capita sales of Desktop-PCs in units | Source: Statista Consumer Market Outlook
Per-capita revenue desktop PCs
Average revenue of Desktop-PCs per capita | Source: Statista Consumer Market Outlook
Per-capita volume mobile phones in units
Average per capita sales of mobile phones in units | Source: Statista Consumer Market Outlook
Per-capita revenue mobile phones
Average revenue of mobile phones per capita | Source: Statista Consumer Market Outlook
Households in m
Total number of households in the selected region | Source: Statista
GDP (current)
Gross domestic product (in current prices, constant exchange rate) of the selected region per capita | Source: Statista, based on IMF WEOD
Internet penetration in %
Estimated share of the total population in the selected region using the internet | Source: Statista, based on ITU and national statistical offices
Source: Statista, June 2020
Source: Statista, June 2020, based on IMF, World Bank, UN and Eurostat

Methodology

The mobility services booking in the last two decades has become increasingly online. For this reason, we use the online-conducted Global Consumer Survey as a main source of our research. Furthermore, we rely on market data from independent databases and third-party sources, analysis of various key market and macroeconomic indicators, historical developments, current trends, and reported performance indicators from the key market players. 

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