The category Professional Payment Services represents the market size for digital payment and transaction processing services, a crucial service for most organizations accepting direct customer payments via digital channels. The service ranges from billing and invoicing to transaction processing using different payment options such as credit cards and further integration into accounting and delivery systems. This segment does not include B2C payment service revenues by payment providers such as PayPal, Apple Pay etc.
Examples: Fiserv, IBM, Square, Wirecard, Atos.
The category Infrastructure Outsourcing outlines the market for externally sourcing business-related IT infrastructure ranging from the provision of single servers and network components to the supply of fully dedicated data centres capacities. The operation of this infrastructure is carried out by a specialized service provider also covering needed maintenance and support for these services. In contrast to cloud computing, Infrastructure Outsourcing typically aims to provide dedicated (private) infrastructure rather than utilizing a commonly shared infrastructure (shared data centres).
Examples: HCL Technologies, IBM, Cisco, Accenture.
The category Application Outsourcing reflects the market size for all IT application services in a software production context, spanning from requirement assessments to concept and design of software applications. Further it includes the development (production) and support and maintenance of such software products and services by contracted service providers. It does not cover support or maintenance for business-internal software products used in a productive context.
Examples: VMware, Hewlett Packard (HP), IBM, Infosys, TCS, NTT data.
The category Administration Outsourcing refers to the market size for services associated with the external sourcing of typical IT Administration tasks such as hardware supply, setup, configuration, maintenance, security and support. In contrast to Application Outsourcing this segment does not include the support of company-owned software but does contains all services related to the provision and physical IT equipment.
Examples: CGI, Wipro, Infosys, Cognizant, Capgemini, Accenture.
- IT infrastructures
- IT applications
- Digital payments
- IT administration services
- Non-IT outsourcing services
- Shared infrastructure (cloud services)
- Support or maintenance of internal business software products
- Support of company-owned software
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in the IT Outsourcing market in million US$ in percent
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Global Comparison - Revenue
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