IT Outsourcing - India

India

Revenue in the IT Outsourcing market is projected to reach US$10.51bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 17.58%, resulting in a market volume of US$20.09bn by 2028.
The average Spend per Employee in the IT Outsourcing market is projected to reach US$19.98 in 2024.
In global comparison, most revenue will be generated in the United States (US$185.50bn in 2024).

Key regions: Netherlands, United States, Japan, Germany, Italy

Definition:
The IT Outsourcing market refers to the external contracting of IT functions, services, or projects instead of relying on company-owned resources. By outsourcing IT tasks (e.g., to IT suppliers or software developers), enterprises are able to focus on their core functions and save internal resources and costs (e.g., office space, maintenance, and utilities). Thus, outsourcing teams becomes a viable cost resilience strategy in an environment where companies are looking to save money more than ever.

In an IT context, these activities include IT administration, IT application, and web hosting services. Non-IT-related outsourcing services are excluded.

Structure:

IT Outsourcing contains four distinct markets that are based on different services:

Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support.
Application Outsourcing refers to the market for all IT application services in a software production context, spanning from requirement assessments to concept and design of software applications.
Web Hosting includes all types of internet hosting services that allow companies or individuals to provide access to their web page via the World Wide Web.
Other IT Outsourcing refers to aggregated revenues of the types of IT outsourcing that are not specifically mentioned in the other IT Outsourcing markets, such as infrastructure outsourcing, network outsourcing, and managed services.

Additional Information:

The IT Outsourcing market comprises revenues, revenue change, average spend per employee, and revenues of the outsourcing types. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Accenture, Capgemini, NTT, and Hewlett Packard Enterprise.

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Market

Region

Region comparison

Currency

Analyst Opinion

India has been a leading player in the IT Outsourcing market for many years. The country has a large pool of skilled IT professionals and a business-friendly environment that has attracted clients from around the world.

Customer preferences: Clients in the IT Outsourcing market in India are looking for high-quality services at a reasonable price. They want to work with companies that can provide a wide range of services, including software development, maintenance, and support. They also prefer to work with companies that have experience working in their industry and can provide customized solutions to their specific needs.

Trends in the market: One of the major trends in the IT Outsourcing market in India is the shift towards digital transformation. Clients are increasingly looking for companies that can help them leverage new technologies like cloud computing, big data analytics, and artificial intelligence. This has led to an increase in demand for services like software development, data migration, and system integration.Another trend in the market is the rise of Agile and DevOps methodologies. Clients are looking for companies that can provide fast, flexible, and collaborative software development services. This has led to an increase in demand for Agile and DevOps experts, as well as for tools and platforms that support these methodologies.

Local special circumstances: India has a large pool of skilled IT professionals, with many universities and training programs focused on producing graduates with the skills needed for the IT industry. This has helped to create a strong talent pool that is attractive to clients from around the world.India also has a business-friendly environment that has attracted many multinational companies to set up operations in the country. This has led to the development of a strong IT ecosystem, with many companies offering a wide range of services to clients in different industries.

Underlying macroeconomic factors: India's IT Outsourcing market is driven by a number of underlying macroeconomic factors. The country has a large and growing middle class, which is driving demand for IT services in areas like e-commerce, healthcare, and education. India's government has also been supportive of the IT industry, with policies and incentives designed to encourage investment and growth in the sector.Overall, the IT Outsourcing market in India is expected to continue to grow in the coming years, driven by the country's strong talent pool, business-friendly environment, and supportive government policies. Clients are looking for companies that can provide high-quality services at a reasonable price, with a focus on digital transformation and Agile/DevOps methodologies. As the market evolves, companies that can stay ahead of these trends will be well-positioned for success.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.