America’s Best-In-State Banks and Credit Unions were chosen based on an independent survey from a vast sample of about 25,000 U.S. citizens spread among all states. The survey was conducted using an online access panel. Each participant was asked to name all banks / credit unions where he/she has or previously had a checking / savings account. Participants had to evaluate banks and credit unions regarding general satisfaction and recommendation as well as trust; terms & conditions; branch services; digital services and financial advice. For each criterion a detailed battery of questions was asked.
In every state the banks and credit unions with the highest score have been awarded. The length of the top lists in every state varies between 1 and 10 (depending on the amount of evaluations collected and the score). Nationwide banks or credit unions like Bank of America, Wells Fargo or Chase Bank which have branches in at least 15 U.S. states were excluded from the ranking.
In total, 136 unique banks and 182 unique credit unions were awarded as the Best-In-State Banks / Credit Unions 2020.
For further information on the methodology please click here.
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