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Delivery satisfaction of online shoppers' using Royal Mail in the UK 2018
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Delivery satisfaction of online shoppers' using Royal Mail in the UK 2018
Online shoppers' attitude towards the Royal Mail in the United Kingdom (UK) in 2018
by N. Sönnichsen,
last edited
Jul 25, 2019
This statistic displays the results of a survey about online consumers' attitude towards the Royal Mail in the United Kingdom (UK) in 2018. Of respondents, 95 percent reported they were satisfied with their latest delivery from the Royal Mail.
Online shoppers' attitude towards the Royal Mail in the United Kingdom (UK) in 2018
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by N. Sönnichsen,
last edited
Jul 25, 2019
This statistic displays the results of a survey about online consumers' attitude towards the Royal Mail in the United Kingdom (UK) in 2018. Of respondents, 95 percent reported they were satisfied with their latest delivery from the Royal Mail.
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- Release date
- January 2019
- Region
- United Kingdom
- Survey time period
- April 27, 2018 to May 6, 2018
- Number of respondents
- 1,503 respondents
- Special properties
- Bought and returned an item online in the UK
- Method of interview
- Online survey
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- January 2019
More information
- Region
- United Kingdom
- Survey time period
- April 27, 2018 to May 6, 2018
- Number of respondents
- 1,503 respondents
- Special properties
- Bought and returned an item online in the UK
- Method of interview
- Online survey
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E-commerce revenue in Europe 2017-2023, by segment
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Statistics on "Online shopping in the United Kingdom (UK)"
- E-commerce overview
The most important statistics
- Europe: retail e-commerce revenue forecast from 2017 to 2023 (in billion U.S. dollars)Total retail e-commerce revenue in Europe 2017-2023
- E-commerce revenue forecast in Europe from 2017 to 2023, by segment (in billion U.S. dollars)E-commerce revenue in Europe 2017-2023, by segment
- Number of e-commerce users in Europe from 2017 to 2023 (in millions)Online retail users in Europe 2017-2023
- Average retail e-commerce revenue per user in Europe from 2017 to 2023 (in U.S. dollars)Retail e-commerce ARPU in Europe 2017-2023
- Internet sales as a proportion of all retailing in household goods stores in the United Kingdom (UK) from January 2016 to June 2019*Percentage of internet sales in household goods stores in the UK 2016-2019
- Internet sales as a proportion of all retailing: textiles, clothing, and footwear in the United Kingdom (UK) from January 2016 to June 2019*Online share of textile & apparel retail sales in the United Kingdom (UK) 2016-2019
- Internet sales as a proportion of all retailing in non-specialized stores in the UK from January 2016 to February 2019Percentage of internet sales in non-specialized stores in the UK 2016-2019
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The most important statistics
- Penetration of online shopping in Great Britain (GB) from 1st quarter of 2015 to 1st quarter of 2019, by device ownershipOnline shopping penetration in Great Britain 2015-2019, by device
- Mobile share of retail transactions (excluding apps) in the United Kingdom (UK) from 1st quarter 2017 to 2nd quarter 2018* Mobile share of retail transactions in the UK Q1 2017- Q2 2018
- Add-to-cart rate of online shoppers in Great Britain from 3rd quarter 2017 to 4th quarter 2018British online add-to-cart rate 2017-2018
- Goods and services ranked by share of individuals who purchased online in Great Britain in 2018Most popular goods purchased online in Great Britain 2018
- Daily active users (DAU) of leading iPhone shopping apps in the United Kingdom (UK) during April 2018 (in 1,000s)Leading iPhone shopping apps by Daily active users (DAU) in the UK 2018
- Share of individuals using the internet to find information about goods and services in the United Kingdom (UK) from 2007 to 2018Researching products online in the United Kingdom (UK) 2007-2018
- Share of individuals using the internet to find information about goods and services in Great Britain from 2007 to 2018Researching goods and services online in Great Britain 2007-2018
- Leading online commerce activities in the prior thirty days in the United Kingdom (UK) in January 2018, by categoryLeading online commerce activities in the United Kingdom (UK) 2019, by category
- Online shoppers
The most important statistics
- Digital shoppers: consumer reasons for using mobiles in the United Kingdom (UK) in 2018Consumer reasons for using their mobiles while shopping in the UK in 2018
- Mobile shoppers: preferred businesses for purchases in the United Kingdom (UK) in 2018Consumer reasons for using their mobiles while shopping UK 2018
- Consumer frequency of shopping online and in-store for fashion and footwear items in the United Kingdom (UK) in 2018Frequency of online and in-store fashion and footwear purchases UK 2018
- Consumer reasons for shopping for footwear online in the United Kingdom (UK) in 2018Footwear shopping: consumer motivations for purchasing online UK 2018
- Gardening shoppers: what are they buying online and in-store in the United Kingdom (UK) in 2018?Share of gardening items shoppers buy online and in-store UK 2018
- Preferred online shopping platform for apparel products among consumers in the United Kingdom (UK) as of 2019*Preferred online platforms for apparel shopping in the UK 2019
- Retail items consumers would order online using 'try before you buy' services in the United Kingdom (UK) in 2018, by genderTry before you buy: retail items shoppers would order using the service UK 2018
- DIY shoppers: what are they buying online and in-store in the United Kingdom (UK) in 2018?Share of DIY Items UK shoppers buy online and in-store 2018
- Online deliveries and returns
The most important statistics
- Share of e-commerce home delivery volume in the United Kingdom (UK) from 2013 to 2017, by delivery typeE-commerce home delivery volume in the UK 2013-2017, by type
- Availability of in-store return of items bought online in the United Kingdom (UK) in 2018, by retail strategyBuy online return in store: availability across retail channels in the UK 2018
- Last mile operations: delivery options utilized by online consumers in the United Kingdom (UK) in 2018Last mile delivery options used by online consumers in the UK 2018
- Online shopper expectations on return timeframes in the United Kingdom (UK) in 2018Online returns: consumer expectations on return timeframes UK 2018
- Online shoppers' attitude towards the Royal Mail in the United Kingdom (UK) in 2018Delivery satisfaction of online shoppers' using Royal Mail in the UK 2018
- Most common returns channels used by online shoppers in the United Kingdom (UK) in 2018Returns: most commonly used channels for online purchases in the UK 2018
- Share of delivery concerns that prevent consumers from shopping online in the United Kingdom (UK) in 2018Online shopping: consumers delivery concerns UK 2018
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Studies
- Delivery Matters Spain 2018: Understanding online shopper behavior
- 2018 UPS Pulse of the Online Shopper Study: Canada Study
- 2018 UPS Pulse of the Online Shopper - Global Executive Summary
- Delivery Matters UK: Beauty and Wellness 2018
- Beauty content on social media
- E-commerce in Canada
- 2016 UPS Pulse of the Online Shopper - United States
- 2015 UPS Pulse of the Online Shopper - Global
- 2015 UPS Pulse of the Online Shopper - Europe
- 2017 UPS Pulse of the Online Shopper - Volume 1
- 2017 UPS Pulse of the Online Shopper - Executive Summary
- 2017 UPS Pulse of the Online Shopper - Volume 2
- Book market in the Netherlands
- 2015 UPS Pulse of the Online Shopper - Asia
- 2015 UPS Pulse of the Online Shopper - Brazil
Statistics on "Online shopping in the United Kingdom (UK)"
- Europe: retail e-commerce revenue forecast from 2017 to 2023 (in billion U.S. dollars)
- E-commerce revenue forecast in Europe from 2017 to 2023, by segment (in billion U.S. dollars)
- Number of e-commerce users in Europe from 2017 to 2023 (in millions)
- Average retail e-commerce revenue per user in Europe from 2017 to 2023 (in U.S. dollars)
- Internet sales as a proportion of all retailing in household goods stores in the United Kingdom (UK) from January 2016 to June 2019*
- Internet sales as a proportion of all retailing: textiles, clothing, and footwear in the United Kingdom (UK) from January 2016 to June 2019*
- Internet sales as a proportion of all retailing in non-specialized stores in the UK from January 2016 to February 2019
- Penetration of online shopping in Great Britain (GB) from 1st quarter of 2015 to 1st quarter of 2019, by device ownership
- Mobile share of retail transactions (excluding apps) in the United Kingdom (UK) from 1st quarter 2017 to 2nd quarter 2018*
- Add-to-cart rate of online shoppers in Great Britain from 3rd quarter 2017 to 4th quarter 2018
- Goods and services ranked by share of individuals who purchased online in Great Britain in 2018
- Daily active users (DAU) of leading iPhone shopping apps in the United Kingdom (UK) during April 2018 (in 1,000s)
- Share of individuals using the internet to find information about goods and services in the United Kingdom (UK) from 2007 to 2018
- Share of individuals using the internet to find information about goods and services in Great Britain from 2007 to 2018
- Leading online commerce activities in the prior thirty days in the United Kingdom (UK) in January 2018, by category
- Share of digital wallet services use in the United Kingdom (UK) in 2017
- Market reach of the most popular Android retail apps in the United Kingdom (UK) as of June 2017
- Market reach of the most popular Apple iOS retail apps in the United Kingdom (UK) as of June 2017
- Digital shoppers: consumer reasons for using mobiles in the United Kingdom (UK) in 2018
- Mobile shoppers: preferred businesses for purchases in the United Kingdom (UK) in 2018
- Consumer frequency of shopping online and in-store for fashion and footwear items in the United Kingdom (UK) in 2018
- Consumer reasons for shopping for footwear online in the United Kingdom (UK) in 2018
- Gardening shoppers: what are they buying online and in-store in the United Kingdom (UK) in 2018?
- Preferred online shopping platform for apparel products among consumers in the United Kingdom (UK) as of 2019*
- Retail items consumers would order online using 'try before you buy' services in the United Kingdom (UK) in 2018, by gender
- DIY shoppers: what are they buying online and in-store in the United Kingdom (UK) in 2018?
- Cart abandonment: online fashion shoppers' reasons for abandoning their cart in the United Kingdom (UK) in 2018
- UK consumers: do you prefer shopping online or on the high street?
- Share of consumers planning to shop online versus on the high street on Black Friday in the United Kingdom (UK) from 2015 to 2018
- Preferred purchase channels for Black Friday shopping in the United Kingdom (UK) in 2017 and 2018
- Share of e-commerce home delivery volume in the United Kingdom (UK) from 2013 to 2017, by delivery type
- Availability of in-store return of items bought online in the United Kingdom (UK) in 2018, by retail strategy
- Last mile operations: delivery options utilized by online consumers in the United Kingdom (UK) in 2018
- Online shopper expectations on return timeframes in the United Kingdom (UK) in 2018
- Online shoppers' attitude towards the Royal Mail in the United Kingdom (UK) in 2018
- Most common returns channels used by online shoppers in the United Kingdom (UK) in 2018
- Share of delivery concerns that prevent consumers from shopping online in the United Kingdom (UK) in 2018
- Most commonly used parcel delivery provider by leading online retailers in the United Kingdom in 2018
- Online shopper penetration rate in Bulgaria between 2004 and 2017, by region
- Online shopper penetration rate in Bulgaria between 2004 and 2017, by gender
- Value of online spend per online shopper across the Middle East, North Africa and South Asia (MENASA) region in 2017, by country (in U.S. dollars)
- Share of leading online retailers giving selection of preferred delivery providers in the United Kingdom in 2018
- Online shopper penetration in the largest e-commerce markets in 2015 and 2019
- Conversion rate of online shoppers worldwide as of 1st quarter 2019
- Conversion rate of online shoppers worldwide as of 1st quarter 2019, by platform
- Distribution of online purchases based on global online shopper mindset in 2018, by platform
- Distribution of online shoppers in the United States as of December 2017, by gender
- Conversion rate of selected online shopping stages among shoppers in North America as of 1st half 2018, by device
- When you order a product online, how do you prefer to have it delivered?
- Ranking of last delivery experience with an e-commerce site according to online shoppers in the United States as of July 2018, by platform
- Ranking of last delivery experience with an e-commerce site according to online shoppers in Canada as of July 2018, by platform
- Distribution of online shopping expenditure in selected countries as of February 2019, by platform
- Conversion rate of online shoppers in the United States as of 1st quarter 2019, by device
- Conversion rate of online shoppers in the United States as of 1st quarter 2019
- Conversion rate of online shoppers worldwide as of 1st quarter 2019, by device
- Conversion rate of online shoppers in Britain as of 4th quarter 2018, by device
- Distribution of online shoppers in the United States as of December 2017, by age group
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