This statistic shows the importance of customer experience when making purchase decisions worldwide in 2018, by country. During the survey, 75 percent of respondents from the United States stated that customer experience is important when making a purchase decision.
When it comes to making purchase decisions, how important is customer experience in choosing between options?
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PwC. (April 2, 2018). When it comes to making purchase decisions, how important is customer experience in choosing between options? [Graph]. In Statista. Retrieved January 24, 2025, from https://www.statista.com/statistics/1012459/importance-good-customer-service-experience-making-purchase-decisions-country/?__sso_cookie_checker=failed
PwC. "When it comes to making purchase decisions, how important is customer experience in choosing between options?." Chart. April 2, 2018. Statista. Accessed January 24, 2025. https://www.statista.com/statistics/1012459/importance-good-customer-service-experience-making-purchase-decisions-country/?__sso_cookie_checker=failed
PwC. (2018). When it comes to making purchase decisions, how important is customer experience in choosing between options?. Statista. Statista Inc.. Accessed: January 24, 2025. https://www.statista.com/statistics/1012459/importance-good-customer-service-experience-making-purchase-decisions-country/?__sso_cookie_checker=failed
PwC. "When It Comes to Making Purchase Decisions, How Important Is Customer Experience in Choosing between Options?." Statista, Statista Inc., 2 Apr 2018, https://www.statista.com/statistics/1012459/importance-good-customer-service-experience-making-purchase-decisions-country/?__sso_cookie_checker=failed
PwC, When it comes to making purchase decisions, how important is customer experience in choosing between options? Statista, https://www.statista.com/statistics/1012459/importance-good-customer-service-experience-making-purchase-decisions-country/?__sso_cookie_checker=failed (last visited January 24, 2025)
When it comes to making purchase decisions, how important is customer experience in choosing between options? [Graph], PwC, April 2, 2018. [Online]. Available: https://www.statista.com/statistics/1012459/importance-good-customer-service-experience-making-purchase-decisions-country/?__sso_cookie_checker=failed
