In 2021, Verizon and AT&T each received an American customer satisfaction index score of 74 out of 100. When compared with other popular mobile network operators in the United States, these mobile network operators had the highest score.
American customer satisfaction index scores for mobile network operators in the United States in 2021*
* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 46 industries (including e-commerce and e-business), more than 400 companies, and various federal or local government services.
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ACSI. (June 15, 2021). American customer satisfaction index scores for mobile network operators in the United States in 2021* [Graph]. In Statista. Retrieved August 09, 2022, from https://www.statista.com/statistics/1014012/american-customer-satisfaction-index-for-mobile-network-operators/
ACSI. "American customer satisfaction index scores for mobile network operators in the United States in 2021*." Chart. June 15, 2021. Statista. Accessed August 09, 2022. https://www.statista.com/statistics/1014012/american-customer-satisfaction-index-for-mobile-network-operators/
ACSI. (2021). American customer satisfaction index scores for mobile network operators in the United States in 2021*. Statista. Statista Inc.. Accessed: August 09, 2022. https://www.statista.com/statistics/1014012/american-customer-satisfaction-index-for-mobile-network-operators/
ACSI. "American Customer Satisfaction Index Scores for Mobile Network Operators in The United States in 2021*." Statista, Statista Inc., 15 Jun 2021, https://www.statista.com/statistics/1014012/american-customer-satisfaction-index-for-mobile-network-operators/
ACSI, American customer satisfaction index scores for mobile network operators in the United States in 2021* Statista, https://www.statista.com/statistics/1014012/american-customer-satisfaction-index-for-mobile-network-operators/ (last visited August 09, 2022)
