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Brazil: customer satisfaction with internet provider phone services 2018
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Brazil: customer satisfaction with internet provider phone services 2018
Customer satisfaction with fixed broadband providers telephone service in Brazil in 2018
by Marina Pasquali,
last edited
Jun 12, 2019
This statistic shows the customer satisfaction with fixed broadband providers telephone services in Brazil in 2018, sorted by provider. The services are rated on a scale of 0 to 10, in which 0 represents complete insatisfaction with the service, and 10 represents total satisfaction. In 2018, Unifique ranked first, with a customer satisfaction index of 8.54, followed by Cabo Telecom, with an index of 8.5.
Customer satisfaction with fixed broadband providers telephone service in Brazil in 2018
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Description
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by Marina Pasquali,
last edited
Jun 12, 2019
This statistic shows the customer satisfaction with fixed broadband providers telephone services in Brazil in 2018, sorted by provider. The services are rated on a scale of 0 to 10, in which 0 represents complete insatisfaction with the service, and 10 represents total satisfaction. In 2018, Unifique ranked first, with a customer satisfaction index of 8.54, followed by Cabo Telecom, with an index of 8.5.
- Show sources information
- Show publisher information
- Release date
- April 2019
- Region
- Brazil
- Survey time period
- July to November 2018
- Number of respondents
- 23,020 respondents
- Age group
- 18 years and older
- Special properties
- only considering states in which the providers had more than 10,000 fixed broadband active accesses
- Method of interview
- Computer-assisted telephone interviews (CATI)
- Supplementary notes
-
* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.
Source
- Show sources information
- Show publisher information
- Release date
- April 2019
More information
- Region
- Brazil
- Survey time period
- July to November 2018
- Number of respondents
- 23,020 respondents
- Age group
- 18 years and older
- Special properties
- only considering states in which the providers had more than 10,000 fixed broadband active accesses
- Method of interview
- Computer-assisted telephone interviews (CATI)
- Supplementary notes
-
* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.
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Statistics on "Internet usage in Belgium"
- Introduction
The most important statistics
- Share of households with internet connection in Belgium from 2008 to 2018Share of households with internet connection in Belgium 2008-2018
- Share of households with internet connection in Belgium from 2008 to 2018, by regionShare of households with internet connection in Belgium 2008-2018, by region
- Share of the population that never used the Internet in Belgium from 2008 to 2018, by genderShare of the population that never used the Internet Belgium 2008-2018, by gender
- Share of Flemish people with access to an internet connection in their household in Belgium from 2009 to 2018Share of Flemish people with an internet connection in Belgium 2009-2018
- Market shares of internet providers used by Flemish households in Belgium from 2014 to 2017Internet providers used by Flemish households in Belgium 2014-2017
- Share of the population that used a search engine to find information on the Internet in Belgium from 2010 to 2017Share of population that used a search engine to find information Belgium 2010-2017
- How often do you use the internet for personal reasons?Frequency of private internet usage in Belgium 2017
- Internet usage and online behavior
The most important statistics
- Daily internet usage rate (for personal reasons) in Belgium in 2017, by age group*Daily internet usage in Belgium 2017, by age group
- Market share of web browsers in Belgium as of October 2018Web browser market share in Belgium in 2018
- Market share distribution of search engines in Belgium from 2009 to 2018*Market shares of search engines in Belgium 2009-2018
- Share of the population that posted a message in a chat room or online discussion forum in Belgium from 2010 to 2017 (f.e. social media websites like Facebook)Share of the population that posted an online message in Belgium 2010-2017
- Share of the population that made a phone call via the Internet in Belgium from 2010 to 2017*Share of the population that made a phone call via the Internet in Belgium 2010-2017
- Share of the population that created a webpage in Belgium from 2010 to 2017Share of the population that created a webpage in Belgium 2010-2017
- Share of the population playing online multiplayer games in Belgium from 2008 to 2018Share of the population playing online multiplayer games in Belgium 2008-2018
- Share of the population participating in an online course in Belgium from 2007 to 2017Share of the population participating in an online course in Belgium 2007-2017
- Social media usage
The most important statistics
- Total number of active social media users in Belgium, Luxembourg and the Netherlands from 2017 to 2019 (in millions)Active social media users in the Benelux region 2017-2019, by country
- Which of the listed social media platforms have you used during the past month?Monthly social media usage Flemish individuals Belgium 2015-2018, by social network
- Social media penetration rate in Belgium, Luxembourg and the Netherlands from 2017 to 2019Penetration rate of active social media users Benelux region 2017-2019, by country
- Total number of active social media users on mobile devices in Belgium, Luxembourg and the Netherlands in 2017 and 2019 (in millions)Active social media users on mobile in Benelux region 2017-2019, by country
- Social media penetration rate on mobile devices in Belgium, Luxembourg and the Netherlands from 2017 to 2019Penetration rate of social media users on mobile Benelux region 2017-2019, by country
- Most popular smartphone apps of teenagers (12 to 18 years old) in Flanders in Belgium in 2016 and 2018Most used apps in past month on smartphones by Flemish teenagers 2016-2018
- Leading social networking apps in the Apple App Store in Belgium in October 2018, by number of downloads (in 1,000s)Leading iPhone social networking apps in Belgium 2018, by downloads
- Percentage change on previous year of active social media users in Belgium, Luxembourg and the Netherlands in 2017 and 2018Active social media users change in the Benelux region 2017-2018, by country
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Statistics on "Internet usage in Belgium"
- Share of households with internet connection in Belgium from 2008 to 2018
- Share of households with internet connection in Belgium from 2008 to 2018, by region
- Share of the population that never used the Internet in Belgium from 2008 to 2018, by gender
- Share of Flemish people with access to an internet connection in their household in Belgium from 2009 to 2018
- Market shares of internet providers used by Flemish households in Belgium from 2014 to 2017
- Share of the population that used a search engine to find information on the Internet in Belgium from 2010 to 2017
- How often do you use the internet for personal reasons?
- Daily internet usage rate (for personal reasons) in Belgium in 2017, by age group*
- Market share of web browsers in Belgium as of October 2018
- Market share distribution of search engines in Belgium from 2009 to 2018*
- Share of the population that posted a message in a chat room or online discussion forum in Belgium from 2010 to 2017 (f.e. social media websites like Facebook)
- Share of the population that made a phone call via the Internet in Belgium from 2010 to 2017*
- Share of the population that created a webpage in Belgium from 2010 to 2017
- Share of the population playing online multiplayer games in Belgium from 2008 to 2018
- Share of the population participating in an online course in Belgium from 2007 to 2017
- Total number of active social media users in Belgium, Luxembourg and the Netherlands from 2017 to 2019 (in millions)
- Which of the listed social media platforms have you used during the past month?
- Social media penetration rate in Belgium, Luxembourg and the Netherlands from 2017 to 2019
- Total number of active social media users on mobile devices in Belgium, Luxembourg and the Netherlands in 2017 and 2019 (in millions)
- Social media penetration rate on mobile devices in Belgium, Luxembourg and the Netherlands from 2017 to 2019
- Most popular smartphone apps of teenagers (12 to 18 years old) in Flanders in Belgium in 2016 and 2018
- Leading social networking apps in the Apple App Store in Belgium in October 2018, by number of downloads (in 1,000s)
- Percentage change on previous year of active social media users in Belgium, Luxembourg and the Netherlands in 2017 and 2018
- Percentage change on previous year of active social media users on mobile devices in Belgium, Luxembourg and the Netherlands from 2017 to 2019
- Leading YouTube video producers from Belgium based on number of subscribers as of April 2018 (in 1,000s)*
- Active Instagram users as a percentage of total population in Belgium, Luxembourg and the Netherlands as of January 2018
- Customer satisfaction with fixed broadband services in Brazil from 2016 to 2018
- Customer satisfaction with fixed broadband services in Brazil in 2018, by provider
- Customer satisfaction with fixed broadband services in Brazil in 2018, by service category
- Customer satisfaction with fixed broadband availability in Brazil in 2018, by provider
- Customer satisfaction with fixed broadband speed in Brazil in 2018, by provider
- Customer satisfaction with selected home phone service providers in Australia in 2019
- Customer satisfaction with telecommunication services in Brazil in 2018, by type
- Level of satisfaction with fixed-line internet services in Mexico in 2018, by brand (index values)
- Purposes of using fixed-line internet in Poland in 2018
- Level of satisfaction with fixed-line telephony services in Mexico in 2018, by brand (index values)
- Share of fixed lines in Poland from 2014 to 2018, by capacity
- Sky landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2017
- BT landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2017
- TalkTalk landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2017
- Virgin Media landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2017
- Share of BT customers whose landline issue was resolved during their first contact with BT in the United Kingdom (UK) from 2013 to 2017
- Share of Sky customers whose landline issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2017
- Share of TalkTalk customers whose landline issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2017
- BT landline user customer service satisfaction level in the United Kingdom (UK) from 2011 to 2015
- Sky landline user customer service satisfaction level in the United Kingdom (UK) from 2011 to 2015
- Satisfaction with customer service for landline providers in the United Kingdom (UK) from 2012 to 2015
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