This statistic shows the customer satisfaction with fixed broadband providers telephone services in Brazil in 2018, sorted by provider. The services are rated on a scale of 0 to 10, in which 0 represents complete insatisfaction with the service, and 10 represents total satisfaction. In 2018, Unifique ranked first, with a customer satisfaction index of 8.54, followed by Cabo Telecom, with an index of 8.5.
Customer satisfaction with fixed broadband providers telephone service in Brazil in 2018
only considering states in which the providers had more than 10,000 fixed broadband active accesses
Method of interview
Computer-assisted telephone interviews (CATI)
Supplementary notes
* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.
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Statistics on "Telecommunications industry in Brazil"
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Anatel. (April 29, 2019). Customer satisfaction with fixed broadband providers telephone service in Brazil in 2018 [Graph]. In Statista. Retrieved February 24, 2020, from https://www.statista.com/statistics/1015046/customer-satisfaction-fixed-broadband-phone-services-brazil/
Anatel. "Customer satisfaction with fixed broadband providers telephone service in Brazil in 2018." Chart. April 29, 2019. Statista. Accessed February 24, 2020. https://www.statista.com/statistics/1015046/customer-satisfaction-fixed-broadband-phone-services-brazil/
Anatel. (2019). Customer satisfaction with fixed broadband providers telephone service in Brazil in 2018. Statista. Statista Inc.. Accessed: February 24, 2020. https://www.statista.com/statistics/1015046/customer-satisfaction-fixed-broadband-phone-services-brazil/
Anatel. "Customer Satisfaction with Fixed Broadband Providers Telephone Service in Brazil in 2018." Statista, Statista Inc., 29 Apr 2019, https://www.statista.com/statistics/1015046/customer-satisfaction-fixed-broadband-phone-services-brazil/
Anatel, Customer satisfaction with fixed broadband providers telephone service in Brazil in 2018 Statista, https://www.statista.com/statistics/1015046/customer-satisfaction-fixed-broadband-phone-services-brazil/ (last visited February 24, 2020)
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