Brazil: customer satisfaction with internet provider phone services 2018

This statistic shows the customer satisfaction with fixed broadband providers telephone services in Brazil in 2018, sorted by provider. The services are rated on a scale of 0 to 10, in which 0 represents complete insatisfaction with the service, and 10 represents total satisfaction. In 2018, Unifique ranked first, with a customer satisfaction index of 8.54, followed by Cabo Telecom, with an index of 8.5.

Customer satisfaction with fixed broadband providers telephone service in Brazil in 2018

Customer satisfaction score*
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Release date

April 2019



Survey time period

July to November 2018

Number of respondents

23,020 respondents

Age group

18 years and older

Special properties

only considering states in which the providers had more than 10,000 fixed broadband active accesses

Method of interview

Computer-assisted telephone interviews (CATI)

Supplementary notes

* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.

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Statistics on "Telecommunications industry in Brazil"

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