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Satisfaction with quality of healthcare services in England 2018, by type of care

This statistic displays the results from a survey asking respondents in England to rate their satisfaction with the quality of healthcare services received from traditional and non-traditional care**. 60 percent of respondents are satisfied with the effectiveness of their treatment from traditional healthcare, compared to 53 percent satisfied with non-traditional care.

Thinking about the healthcare services you have used, how satisfied are you with the quality of those services?*

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Release date

March 2019


United Kingdom (England)

Survey time period

November to December 2018

Number of respondents

1,014 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

* Only “very satisfied” and “extremely satisfied” responses included in the results.

**Traditional healthcare refers to established types of service delivery—i.e., doctors and other professionals in hospitals, clinics, medical centers or doctors’ offices.

Non-traditional healthcare refers to other, emerging types of service delivery—i.e., walk-in or retail clinics, outpatient surgery hospitals, virtual health (via the phone, on video or apps), on-demand services or digital therapeutics.

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