Main reasons to use chat services for inquiries in Vietnam 2019

The statistic shows the results of a survey conducted in May 2019 about the main reasons to use chat services for inquiries among Vietnamese. During the period examined, 67 percent of the respondents stated to use chat services for convenience, followed by 64 percent of the respondents who mentioned the ease of asking as a reason to use chat services for inquiries.

Main reasons to use chat services for inquiries among Vietnamese 2019

Share of respondents
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Source

Release date

June 2019

Region

Vietnam

Survey time period

May 2019

Number of respondents

525 respondents

Age group

18-44 years

Special properties

among respondents that use chat for inquiries to the brand

Method of interview

Online survey

Supplementary notes

The survey was conducted nationwide among female and male respondents between 18 and 44 years old in May 2019 to understand the social usage among Vietnamese as brand information source and contact source.

Original question: "What are the reasons that you use chat services?"

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