Italy: advantages of the new EU directive on online banking in Italy 2019

According to the results of a survey on the awareness of the new EU directive on online banking, which substitutes One Time Password (OTP) tokens with a message on the smartphone for accessing online banking services, 47 percent of Italians said that the advantage is that the smartphone is always at hand. The survey was conducted by YouGov Italia about tree months before the PSD2 directive enters into force. Surprisingly enough, approximately eight percent of the respondents believed that the new directive won't bring any advantages for online banking access.

According to you what are the advantages of using your smartphone to generate the password that allows you to access your online banking?*

Share of respondents
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Release date

June 2019



Survey time period

June 14-17, 2019

Number of respondents

842 respondents

Age group

18 years and older

Special properties

bank account owners

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* The source adds the following information: "From September 14, 2019, to access online banking services smartphones will substitute One Time Password (OTP) tokens. In fact to access the bank account and carry out transactions online, a password will be generated in the banking app or sent via SMS. The password will have a validity of 15/30 seconds and can be used only once."
Multiple answers were possible.

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Statistics on "Online banking in Italy"

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