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Security of OTP tokens and smartphones to access online banking in Italy 2019

Do you think One Time Password (OTP) tokens and smartphone are secure to access your bank account online?*

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Release date

June 2019



Survey time period

June 14-17, 2019

Number of respondents

842 respondents

Age group

18 years and older

Special properties

bank account owners

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* The source adds the following information: "From September 14, 2019, smartphones will substitute One Time Password (OTP) tokens to access online banking services. In fact, to access the bank account and carry out transactions online, a password will be generated in the banking app or sent via SMS. The password will have a validity of 15/30 seconds and can be used only once."
Multiple answers were possible. ** Share of respondents who believe that the devices are very or quite secure.

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