Customer service agents worldwide with a path for career advancement 2018

This statistic shows the share of customer service agents worldwide who say they have a clear path for career growth at their job in 2018, by type. During the survey, 80 percent of high performing customer service agents in 2018 said that they have a clear path for career growth at their job.

Share of customer service agents worldwide who say they have a clear path for career growth at their job in 2018, by type

Characteristic	Percentage of respondents
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-	-
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Release date

March 2019

More information

Region

Worldwide

Survey time period

November 27 to December 15, 2018

Number of respondents

3,525 respondents

Special properties

customer service agents and decision makers.

Supplementary notes

Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals

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