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Customer service agents worldwide who can find the info they need on one screen 2018

This statistic illustrates the share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018, by type. During the survey, 62 percent of high performing customer service agents indicated they could find all the necessary information to do their job on one screen.

Share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018 , by type

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Source

Release date

March 2019

Region

Worldwide

Survey time period

November 27 to December 15, 2018

Number of respondents

3,525 respondents

Special properties

customer service agents and decision makers.

Supplementary notes

Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals

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