This statistic demonstrates the share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018. During the survey, 69 percent of high performing customer service agents said that their organization is trying to look for ways to use AI.
Share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018, by type
Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
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Salesforce Research. (March 19, 2019). Share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018, by type [Graph]. In Statista. Retrieved April 05, 2020, from https://www.statista.com/statistics/1025203/service-decision-makers-worldwide-whose-organization-is-actively-trying-to-use-ai/
Salesforce Research. "Share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018, by type." Chart. March 19, 2019. Statista. Accessed April 05, 2020. https://www.statista.com/statistics/1025203/service-decision-makers-worldwide-whose-organization-is-actively-trying-to-use-ai/
Salesforce Research. (2019). Share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018, by type. Statista. Statista Inc.. Accessed: April 05, 2020. https://www.statista.com/statistics/1025203/service-decision-makers-worldwide-whose-organization-is-actively-trying-to-use-ai/
Salesforce Research. "Share of Service Decision Makers Worldwide Who Say Their Organization Is Actively Looking for Ways to Use Ai in 2018, by Type." Statista, Statista Inc., 19 Mar 2019, https://www.statista.com/statistics/1025203/service-decision-makers-worldwide-whose-organization-is-actively-trying-to-use-ai/
Salesforce Research, Share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018, by type Statista, https://www.statista.com/statistics/1025203/service-decision-makers-worldwide-whose-organization-is-actively-trying-to-use-ai/ (last visited April 05, 2020)
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