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Service decision makers worldwide whose organization is trying to use AI 2018
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Service decision makers worldwide whose organization is trying to use AI 2018
Share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018, by type
by E. Mazareanu,
last edited
Jul 15, 2019
This statistic demonstrates the share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018. During the survey, 69 percent of high performing customer service agents said that their organization is trying to look for ways to use AI.
Share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018, by type
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Description
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by E. Mazareanu,
last edited
Jul 15, 2019
This statistic demonstrates the share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018. During the survey, 69 percent of high performing customer service agents said that their organization is trying to look for ways to use AI.
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- March 2019
- Region
- Worldwide
- Survey time period
- November 27 to December 15, 2018
- Number of respondents
- 3,525 respondents
- Special properties
- customer service agents and decision makers.
- Supplementary notes
-
Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- March 2019
More information
- Region
- Worldwide
- Survey time period
- November 27 to December 15, 2018
- Number of respondents
- 3,525 respondents
- Special properties
- customer service agents and decision makers.
- Supplementary notes
-
Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
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Statistics on "Artificial Intelligence (AI)"
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Further Content: Statistics, Studies, and Topic Pages
Studies
- Tata Consultancy Services Limited Annual Report 2018-2019
- 2018 Aspect Consumer Experience Index
- Call centers in the U.S.
- Customer service in the U.S.
- Tata Consultancy Services Limited Annual Report 2017-2018
- 2017 Aspect Consumer Experience Index
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- Live Chat Benchmark Report 2019
- State of Customer Service Experience 2018
- Synnex Annual Report 2018
- Teleperformance Annual Report 2018
- TTEC Annual Report 2018 on Form 10-K
- Global Customer Service Barometer 2012
- State of Chatbots Report 2018
- Live Chat Benchmark Report 2018
Statistics on "Artificial Intelligence (AI)"
- Revenues from the artificial intelligence (AI) software market worldwide from 2018 to 2025 (in billion U.S. dollars)
- Revenues from the artificial intelligence (AI) market worldwide from 2015 to 2024 (in billion U.S. dollars)
- Forecast growth of the artificial intelligence (AI) software market worldwide from 2019 to 2025
- Robotic/intelligent process automation (RPA/IPA) and artificial intelligence (AI) automation spending worldwide from 2016 to 2021, by segment (in billion U.S. dollars)
- Cumulative revenue of top 10 use cases/segments of artificial intelligence (AI) market worldwide, between 2016 and 2025 (in million U.S. dollars)
- Revenues from the artificial intelligence for enterprise applications market worldwide, from 2016 to 2025 (in million U.S. dollars)
- Revenues from the artificial intelligence software market worldwide from 2018 to 2025, by region (in billion U.S. dollars)
- Potential impact of artificial intelligence (AI) on real gross value added (GVA) worldwide, by country, by 2035
- Impact of artificial intelligence (AI) on real gross value added (GVA) worldwide, by select country, in 2035 (in billion U.S. dollars)
- Size of the chatbot market worldwide, in 2016 and 2025 (in million U.S. dollars)
- Funding of artificial intelligence (AI) startup companies worldwide, from 2013 to 2017 (in million U.S. dollars)
- Share of companies investing in artificial intelligence (AI) worldwide, by industry, as of 2016
- Total funding of startup companies working in the artificial intelligence (AI) market worldwide, as of March 2016, by category (in billion U.S. dollars)
- Number of startup companies working in the artificial intelligence (AI) market worldwide, as of March 2016, by category
- Ranking of most well-funded artificial intelligence (AI) startups between 2010 and 2016 (in million U.S. dollars)
- Average funding of artificial intelligence (AI) startup companies worldwide, as of March 2016, by category (in million U.S. dollars)
- Global spending on robotics and drones in 2019 and 2022 (in billion U.S. dollars)
- Worldwide sales of industrial robots from 2004 to 2017 (in 1,000 units)
- Projected non-industrial robotics market size worldwide in 2025, by major segment (in million U.S. dollars)
- Unit shipments of domestic consumer robots worldwide from 2015 to 2025 (in millions)*
- Unit shipments of domestic consumer robots worldwide from 2015 to 2025, by category (in millions)*
- Domestic service robots unit shipments worldwide from 2015 to 2020 (in millions)*
- North American robot suppliers' orders and domestic sales of industrial robots in 1st quarter 2019 (in million U.S. dollars)
- Growth of North American industrial robot orders in 1st quarter 2017, by application (over the same period one year before)
- Projected size of the global autonomous vehicle market in 2025, by type (in billion U.S. dollars)
- Projected autonomous driving revenue in 2016, by major market (in billion euros)
- Leading countries active in the field of autonomous vehicles as of 1st quarter of 2017, based on the Autonomous Vehicle Index
- Unit shipments of artificial intelligence (AI) based systems used for automotive purposes* from 2015 to 2025 (in millions)
- Share of global consumers willing to be a passenger in a self-driving vehicle as of November 2017, by age
- Share of global consumers willing to be a passenger in a self-driving vehicle as of November 2017, by income
- Big data market size revenue forecast worldwide from 2011 to 2027 (in billion U.S. dollars)
- Revenue from big data and business analytics worldwide from 2015 to 2022 (in billion U.S. dollars)
- Revenue from the big data market worldwide from 2014 to 2017, by vendor (in million U.S. dollars)
- Share of big data and business analytics revenues worldwide in 2019, by industry*
- Types/sources of big data used by industry professionals worldwide in 2016
- Industries targeted by big data analytics application developers, as of 2016
- In which areas are you using big data analytics today? In which additional areas will your company use data analytics in five years?
- Size of the virtual digital assistant (VDA) market worldwide from 2015 to 2021 (in million U.S. dollars)
- Size of the enterprise virtual digital assistant (VDA) market worldwide from 2016 to 2025 (in million U.S. dollars)
- Size of the consumer virtual digital assistant (VDA) market worldwide from 2015 to 2021 (in million U.S. dollars)
- Number of unique active virtual digital assistants (VDA) users worldwide, from 2015 to 2021 (in millions)
- Most common tasks carried out using voice according to global voice tech users as of 2017
- Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service
- User demographics of leading virtual digital assistants (VDAs) in the United States, as of December 2016, by age group
- In your opinion, what are benefits of the increasing popularity of virtual assistants?
- In your opinion, what are dangers of the increasing popularity of virtual assistants?
- Growth of the natural language processing (NLP) market worldwide from 2018 to 2025
- Revenues from the natural language processing (NLP) software market in North America from 2017 to 2025 (in million U.S. dollars)
- Size of the voice and speech recognition technology market worldwide, from 2015 to 2024 (in million U.S. dollars)
- Growth of the voice and speech recognition technology market worldwide, from 2016 to 2024
- Size of the voice and speech recognition technology market in North America, from 2015 to 2024 (in million U.S. dollars)
- Size of the voice recognition market in the Asia-Pacific region, from 2013 to 2024, by segment (in million U.S. dollars)
- Metrics used by service organizations worldwide 2018
- Different ways that service organizations use AI chatbots worldwide in 2018 *
- Share of customer service agents worldwide in 2018 who believe their role is more strategic than it was two years ago, by type of performance
- Share of customer service agents worldwide who say their interactions with customers are relationship-oriented in 2018 , by type
- Share of customer service agents worldwide in 2018 who received a budget increase last year
- Share of customer service agents worldwide in 2018 who expect a budget increase next year
- Share of customer service agents worldwide who received the training they needed to do their job as best as they can in 2018, by type
- Share of customer service agents worldwide who have access to on-demand training in 2018, by type
- Share of customer service agents worldwide who say they have all the tools and technology they need to do their job in 2018, by type
- Share of customer service agents worldwide who say they have a clear path for career growth at their job in 2018, by type
- Share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018 , by type
- Share of service decision makers worldwide who say their organization is actively looking for ways to use AI in 2018, by type
- Share of service decision makers worldwide who say their organization has a completely defined AI strategy in 2018, by type
- Application areas of AI in service organizations worldwide 2018
- AI benefits reported by service professionals worldwide in 2018, by level
- Share of service professionals worldwide who say their organization's agents can easily solve issues with information from back-end systems in 2018, by type
- Share of service professionals worldwide who say their organization does a great job of providing agent with a unified view of customer information in 2018, by type
- Service decision makers making significant investments in mobile workers worldwide 2018
- Share of service decision makers worldwide who expect to increase their mobile worker headcount next year in 2018
- Share of service decision makers worldwide who increased their mobile worker headcount over the past year in 2018
- Share of mobile workers worldwide who have access to connected device/IoT data in 2018
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