This statistic demonstrates the different ways that service organizations use artificial intelligence (AI) chatbots worldwide in 2018. During the survey, 78 percent of organizations said they use AI chatbots for self-service in simple scenarios.
Different ways that service organizations use AI chatbots worldwide in 2018 *
* Data represents responses of service professionals at organizations that use AI chatbots.
Type of survey and age of respondents not indicated.
Multiple answers were possible.
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Salesforce Research. (March 19, 2019). Different ways that service organizations use AI chatbots worldwide in 2018 * [Graph]. In Statista. Retrieved February 20, 2020, from https://www.statista.com/statistics/1025267/ai-chatbots-usage-in-customer-service-organizations/
Salesforce Research. "Different ways that service organizations use AI chatbots worldwide in 2018 *." Chart. March 19, 2019. Statista. Accessed February 20, 2020. https://www.statista.com/statistics/1025267/ai-chatbots-usage-in-customer-service-organizations/
Salesforce Research. (2019). Different ways that service organizations use AI chatbots worldwide in 2018 *. Statista. Statista Inc.. Accessed: February 20, 2020. https://www.statista.com/statistics/1025267/ai-chatbots-usage-in-customer-service-organizations/
Salesforce Research. "Different Ways That Service Organizations Use Ai Chatbots Worldwide in 2018 *." Statista, Statista Inc., 19 Mar 2019, https://www.statista.com/statistics/1025267/ai-chatbots-usage-in-customer-service-organizations/
Salesforce Research, Different ways that service organizations use AI chatbots worldwide in 2018 * Statista, https://www.statista.com/statistics/1025267/ai-chatbots-usage-in-customer-service-organizations/ (last visited February 20, 2020)
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