This statistic demonstrates the different ways that service organizations use artificial intelligence (AI) chatbots worldwide in 2018. During the survey, 78 percent of organizations said they use AI chatbots for self-service in simple scenarios.
Different ways that service organizations use AI chatbots worldwide in 2018 *
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B2B buyers
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Further related statistics
15
- AI benefits worldwide reported by service professionals worldwide 2018
- Service decision makers worldwide whose organization is trying to use AI 2018
- Service decision makers worldwide whose organization has a defined AI strategy 2018
- Service organizations AI application areas 2018
- Customer service agents worldwide who say they have a path for career growth 2018
- Metrics that service organizations use worldwide 2018
- Mobile workers worldwide need multiple screens to get all the needed info 2018
- Customer service agents worldwide who received job training to do their best 2018
- Mobile workers worldwide who have wasted time because of inaccurate info 2018
- Service professionals worldwide in organizations that know what channels to use 2018
- Mobile workers worldwide who can tell a customer if they are under warranty 2018
- Customer service agents worldwide who have relationship-orientated interactions 2018
- Service decision makers worldwide who expect to increase mobile workers 2018
- Mobile workers worldwide who have access to connected device/IoT data 2018
- Service decision makers worldwide who increased the mobile workers 2018
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Statistics
- AI benefits worldwide reported by service professionals worldwide 2018
- Service decision makers worldwide whose organization is trying to use AI 2018
- Service decision makers worldwide whose organization has a defined AI strategy 2018
- Service organizations AI application areas 2018
- Customer service agents worldwide who say they have a path for career growth 2018
- Metrics that service organizations use worldwide 2018
- Mobile workers worldwide need multiple screens to get all the needed info 2018
- Customer service agents worldwide who received job training to do their best 2018
- Mobile workers worldwide who have wasted time because of inaccurate info 2018
- Service professionals worldwide in organizations that know what channels to use 2018
- Mobile workers worldwide who can tell a customer if they are under warranty 2018
- Customer service agents worldwide who have relationship-orientated interactions 2018
- Service decision makers worldwide who expect to increase mobile workers 2018
- Mobile workers worldwide who have access to connected device/IoT data 2018
- Service decision makers worldwide who increased the mobile workers 2018
Salesforce Research. (March 19, 2019). Different ways that service organizations use AI chatbots worldwide in 2018 * [Graph]. In Statista. Retrieved January 27, 2023, from https://www.statista.com/statistics/1025267/ai-chatbots-usage-in-customer-service-organizations/
Salesforce Research. "Different ways that service organizations use AI chatbots worldwide in 2018 *." Chart. March 19, 2019. Statista. Accessed January 27, 2023. https://www.statista.com/statistics/1025267/ai-chatbots-usage-in-customer-service-organizations/
Salesforce Research. (2019). Different ways that service organizations use AI chatbots worldwide in 2018 *. Statista. Statista Inc.. Accessed: January 27, 2023. https://www.statista.com/statistics/1025267/ai-chatbots-usage-in-customer-service-organizations/
Salesforce Research. "Different Ways That Service Organizations Use Ai Chatbots Worldwide in 2018 *." Statista, Statista Inc., 19 Mar 2019, https://www.statista.com/statistics/1025267/ai-chatbots-usage-in-customer-service-organizations/
Salesforce Research, Different ways that service organizations use AI chatbots worldwide in 2018 * Statista, https://www.statista.com/statistics/1025267/ai-chatbots-usage-in-customer-service-organizations/ (last visited January 27, 2023)
Different ways that service organizations use AI chatbots worldwide in 2018 * [Graph], Salesforce Research, March 19, 2019. [Online]. Available: https://www.statista.com/statistics/1025267/ai-chatbots-usage-in-customer-service-organizations/