How service organizations use AI chatbots worldwide 2018

Different ways that service organizations use AI chatbots worldwide in 2018 *

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Source

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Release date

March 2019

Region

Worldwide

Survey time period

November 27 to December 15, 2018

Number of respondents

3,525 respondents

Special properties

customer service agents and decision makers.

Supplementary notes

* Data represents responses of service professionals at organizations that use AI chatbots.
Type of survey and age of respondents not indicated.
Multiple answers were possible.

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