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How service organizations use AI chatbots worldwide 2018

Published by Statista Research Department, Nov 4, 2020
This statistic demonstrates the different ways that service organizations use artificial intelligence (AI) chatbots worldwide in 2018. During the survey, 78 percent of organizations said they use AI chatbots for self-service in simple scenarios.

Different ways that service organizations use AI chatbots worldwide in 2018 *

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Source

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Release date

March 2019

Region

Worldwide

Survey time period

November 27 to December 15, 2018

Number of respondents

3,525 respondents

Special properties

customer service agents and decision makers.

Supplementary notes

* Data represents responses of service professionals at organizations that use AI chatbots.
Type of survey and age of respondents not indicated.
Multiple answers were possible.

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