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Service professionals worldwide whose agents can problem solve more easily 2018

This statistic demonstrates the share of service professionals worldwide who say their organization's agents can easily solve issues with information from back-end systems in 2018, by type. During the survey, 70 percent of service decision makers said that their organization's agents can solve problems more easily with information from back-end systems.

Share of service professionals worldwide who say their organization's agents can easily solve issues with information from back-end systems in 2018, by type

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Source

Release date

March 2019

Region

Worldwide

Survey time period

November 27 to December 15, 2018

Number of respondents

3,525 respondents

Special properties

customer service agents and decision makers.

Supplementary notes

Type of survey and age of respondents not indicated.

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