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Service organizations making investments in mobile workers worldwide 2018

This statistic demonstrates the share of service decision makers making significant investments in mobile workers worldwide in 2018. During the survey, 87 percent of high performing service decision makers said that they are making significant investments in mobile workers.

Service decision makers making significant investments in mobile workers worldwide 2018

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Source

Release date

March 2019

Region

Worldwide

Survey time period

November 27 to December 15, 2018

Number of respondents

3,525 respondents

Special properties

customer service agents and decision makers.

Supplementary notes

Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
The source doesn't mention the exact number of decision makers.

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